[Tile Club] Went to stop and restart my game made me play on new game hast not transfered me to original game

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Valarie Trudeau
6 months ago In Tile Club
Went to stop and restart my game made me play on new game hast not transfered me to original game

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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6 months ago

Hi there! I understand that after restarting your Tile Club game on your Android device (WebKit browser, Android 10), it’s starting fresh instead of taking you back to your original progress. Let’s get that sorted out so you can continue where you left off!

First, I have a couple of quick questions to better understand your situation:
- Were you logged into the game using any account before restarting (like Google Play Games, Facebook, or a Tile Club username)?
- Do you remember if your progress was synced or backed up to any account or cloud service?
- Did you recently reinstall or update the app before this issue started?

Now, here’s a step-by-step guide to try and restore your original game progress:

1. Check Account Sign-in
Make sure you are signed in with the exact same account you used before (Google Play Games or Facebook). The game progress often links to this for backup. If you’re not signed in, log in and see if your saved data reappears.

2. Sync with Google Play Games
Since you’re on Android, the game might rely on Google Play Games to save progress. Open the Google Play Games app, ensure you’re logged in with the correct account, then launch Tile Club again to allow it to sync.

3. Clear Cache (But Don’t Clear Data)
Go to Settings > Apps > Tile Club > Storage > Clear Cache. This removes temporary files but keeps your saved data intact. Then restart the game.

4. Avoid Starting a New Game
On the Tile Club app’s initial screen, avoid tapping any option that starts a new game. Look carefully for a “Restore,” “Sign in,” or “Load saved game” option.

5. Reboot Your Device
Sometimes a simple restart can help re-establish connections to cloud saves.

6. Check Internet Connection
Make sure you have a stable internet connection. Syncing with cloud servers requires internet.

If after these steps your original game progress still doesn't appear, it’s possible the save data wasn’t backed up or there was an account mismatch. Let me know what you find from the above, and I can guide you further!

Are you signed in with a Google or Facebook account on the Tile Club app?

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