Hi! I understand you’re trying to connect via the HomeSafe View app on your Apple device but have forgotten the username and password. Let's see what we can do to get you back in.

First, can you tell me if the username/password you’re missing is for the Swann account you use to log into the app itself, or is it the login for the recorder/DVR device? Sometimes these are different.

In the meantime, here are quick options based on common cases:

1. If you forgot your Swann account (app) password:
Open the HomeSafe View app, go to the login screen, tap Forgot Password, then enter your registered email address. You should receive an email with instructions to reset your password.

2. If you need the recorder’s username/password to connect (the device’s admin login):
Usually, the recorder has a default username/password printed on its label or in the manual. If that’s missing, you can reset the recorder’s password by using the HomeSafe View software on a Windows PC or Mac, which helps retrieve a recovery code and reset the password.

If you want, I can guide you through the password reset process step-by-step based on whether it’s the app or the recorder login you need to recover. Could you let me know which it is? Also, do you have access to the registered email or the Windows PC/Mac you used initially with HomeSafe View?

This will help me tailor the instructions perfectly for you.

Hi, I dont have access to the old Homesafe view account, will I need to create a new account?

Thanks for letting me know you don’t have access to your old HomeSafe View account. In this case, yes, you will likely need to create a new account to use the app moving forward. Unfortunately, account recovery requires access to the registered email or old credentials to reset passwords, which doesn’t seem to be available here1.

However, if your main goal is to access your recorder or cameras, you can reset the device password directly without the old account by using the HomeSafe Config Tool on a Windows PC. This tool detects your DVR or NVR on the network and allows you to generate a recovery code to reset its password. This won't recover the old account but will get you access to your device again2 8.

Here’s what I suggest step-by-step:

1. Create a new HomeSafe View account using a valid email from the app or website — this will be your new login.
2. On your Windows 10 PC (since you have that environment), download and install the HomeSafe Config Tool from the official Swann support page.
3. Connect your PC to the same network as your recorder. The tool will scan your network and find the device.
4. Use the tool to generate a recovery code from your recorder’s MAC address.
5. Follow prompts to reset the recorder’s password, so you can access it with a new password.
6. Once you reset the recorder password, add your device to your new HomeSafe View account with the correct login info.

If you want, I can walk you through the steps of downloading and using the HomeSafe Config Tool now. Does this sound good? Do you have physical access to the recorder and your Windows PC ready?