Hi! I understand you're having trouble changing the port code in your HomeSafe View app. Just to clarify, when you say "port code," are you referring to the port number used for connecting your DVR or NVR device? Also, are you trying to change it within the app settings, or is this about modifying port forwarding on your router?

This will help me guide you better. Meanwhile, here are some initial steps that might help:

1. Restart Devices: Sometimes, a simple reboot resolves temporary glitches. Try restarting your DVR/NVR and your router.
2. Close and Reopen the App: Fully close the HomeSafe View app and reopen it.
3. Check if the Port Number Can Be Changed on Device: Usually, port changes for remote viewing are done on your DVR/NVR device settings or your router (port forwarding), not directly in the app.
4. Verify Router Port Forwarding: Ensure that the port forwarding settings on your router match the port your device uses. This step might require you to log into your router's web interface.
5. App Settings: Open the app, go to your device’s settings, and check if it shows the current port number. Sometimes the app doesn’t allow changing the port number if it’s configured elsewhere.

If you tried changing the port number within the app and it doesn’t work, it might be because port settings are controlled by your device or network rather than the app.

Could you share which step you were trying or where exactly you attempted the change? Also, do you get any error messages?

Let me know, and we can proceed with more detailed steps!

The port is basically 9000 in the default settings, somehow it was knocked out.

Thanks for the details! Since your default port 9000 was working but now it's not, there could be a few reasons for this issue—such as changed network settings, port conflicts, or router issues.

Let's troubleshoot step-by-step:

1. Verify Device Network Settings:
Access your DVR/NVR device's network settings through the local interface (usually via a monitor connected to the recorder). Check if the client/media port is still set to 9000. If it was accidentally changed, reset it back to 9000.

2. Check Router Port Forwarding:
Log into your router's configuration page and verify that port forwarding is still correctly set to forward external port 9000 to the internal IP address of your DVR/NVR on port 9000. If the IP address of your device changed (common if DHCP is used), update the port forwarding rule accordingly.

3. Restart Devices:
Restart your router, DVR/NVR, and your Android device to clear any temporary glitches.

4. Clear App Cache:
On your Android device, go to Settings > Apps > HomeSafe View > Storage and tap "Clear Cache." This helps refresh the app’s data without affecting your saved settings.

5. Try the Connection Again:
Open the HomeSafe View app and try reconnecting using port 9000.

6. Check for Firmware Updates:
Make sure your DVR/NVR firmware and the HomeSafe View app are up to date. Sometimes updates fix connectivity issues.

7. Test on Local Network:
Try connecting to the DVR/NVR using its local IP address on your home Wi-Fi, using port 9000, to ensure the device itself is accessible.

If after these steps the port still doesn't work, the port 9000 might be blocked or used by another service on your network, or your ISP could be limiting this port.

Let me know if you need help accessing your router or device settings, or if you get an error message when trying to connect! We can dig deeper.

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