Hi there! I’m Grace, here to help you get your HomeSafe View app camera working on your Android phone. To start, could you tell me a bit more about what’s happening? For example, is the app not showing any camera feed, or is the camera not connecting at all? Also, are you using Wi-Fi or mobile data when this happens?

Meanwhile, I’ll guide you through some common fixes to try:

1. Make sure your camera device is powered on and properly connected.
2. Ensure your Android phone has Wi-Fi and Location services enabled, as the HomeSafe View app often needs these to detect devices.
3. Check your internet connection—try switching from Wi-Fi to mobile data or the other way around to rule out network issues.
4. Close the HomeSafe View app completely and then reopen it to refresh the connection.
5. Restart your phone and, if possible, reboot your camera device and your wireless router.
6. Confirm that you are running the latest version of the HomeSafe View app by checking the Google Play Store.

If you’ve already tried some or all of these, please let me know which ones, and we can explore more specific troubleshooting steps next. Does that sound good?

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