Hi there! I understand you’re having trouble seeing lot lines and are facing an update issue with your onX Hunt app. Let's take a closer look together!
1. Confirm App Version: Start by ensuring that your onX Hunt app is up to date. Sometimes, updates are released to fix bugs and improve the app's functionality. You can do this by opening the App Store, searching for "onX Hunt," and checking if there’s an “Update” button available.
2. Check Subscription Status: You've mentioned that it indicates you're currently subscribed, which is good! To double-check, log into your onX Hunt account on the app and ensure your membership status is active.
3. Layer Visibility: In the app, make sure that the property lines layer is correctly enabled. Sometimes, during updates, layers can get disabled. - In the app, locate the layers menu (usually represented by a stack of layers) and ensure the property lines are checked for visibility.
4. Log Out and Log Back In: A simple log-out and log-in might refresh your session and help resolve any temporary glitches related to your subscription or visibility.
5. Clear Cache: On your Mac, consider clearing the cache of the onX Hunt app: - Open the app, then go to Preferences or Settings (look for these in the app menu). - Look for an option to clear the cache if available.
If you’ve tried these steps and it's still not working, let me know, and we may need to escalate the issue or check for any server outages. Also, if you want to dive deeper into troubleshooting related to paid features, you can find helpful information in the onX support article here.
Are you satisfied with these steps, or do you need more assistance?
Thanks for the details! It sounds like you're running into a couple of issues with the onX Hunt app. Let’s tackle them step-by-step to help you resolve this situation.
1. App Update: First, let’s ensure your onX Hunt app is up to date. You mentioned that it says you’re currently subscribed but the update has failed. Please try the following: - Open the App Store on your Macintosh and search for "onX Hunt." Check if there’s an option to “Update.” If so, follow the prompts to update your app. - If you see no update option and are still having trouble, consider restarting your Mac and trying to update again.
2. Subscription Verification: Double-check that you’re signed into the correct account associated with your subscription. Sometimes, logging out and back in can refresh your account status and allow access to your subscriptions properly.
3. Visibility of Lot Lines: If the lot lines still don’t show even after attempting an update: - Check the layers settings within the app. Make sure the property lines layer is enabled. Sometimes, during updates, it might get unchecked. You can do this by tapping on the layers icon and ensuring that property lines are selected.
4. Troubleshoot Further: If these steps did not resolve the issue, it may help to clear the app’s cache or reinstall the application. - To reinstall: Go to your Applications folder, find the onX Hunt app, drag it to the Trash, and then download it again from the App Store.
If you’re still experiencing issues after trying all of this, I recommend checking out this helpful support article for further assistance: onX Hunt Membership Issues1.
Are you satisfied with the solutions provided, or is there anything else I can assist you with?
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Emily Roberts
Emily is passionate about explaining complex topics in plain English. She’s writ...
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Hi there! I understand you’re having trouble seeing lot lines and are facing an update issue with your onX Hunt app. Let's take a closer look together!
1. Confirm App Version: Start by ensuring that your onX Hunt app is up to date. Sometimes, updates are released to fix bugs and improve the app's functionality. You can do this by opening the App Store, searching for "onX Hunt," and checking if there’s an “Update” button available.
2. Check Subscription Status: You've mentioned that it indicates you're currently subscribed, which is good! To double-check, log into your onX Hunt account on the app and ensure your membership status is active.
3. Layer Visibility: In the app, make sure that the property lines layer is correctly enabled. Sometimes, during updates, layers can get disabled.
- In the app, locate the layers menu (usually represented by a stack of layers) and ensure the property lines are checked for visibility.
4. Log Out and Log Back In: A simple log-out and log-in might refresh your session and help resolve any temporary glitches related to your subscription or visibility.
5. Clear Cache: On your Mac, consider clearing the cache of the onX Hunt app:
- Open the app, then go to Preferences or Settings (look for these in the app menu).
- Look for an option to clear the cache if available.
If you’ve tried these steps and it's still not working, let me know, and we may need to escalate the issue or check for any server outages. Also, if you want to dive deeper into troubleshooting related to paid features, you can find helpful information in the onX support article here.
Are you satisfied with these steps, or do you need more assistance?
No lot lines showing. Try to update and says I’m currently subscribed, then mssg saying update failed
Emily Roberts
Emily is passionate about explaining complex topics in plain English. She’s writ...
Followed by
Thanks for the details! It sounds like you're running into a couple of issues with the onX Hunt app. Let’s tackle them step-by-step to help you resolve this situation.
1. App Update: First, let’s ensure your onX Hunt app is up to date. You mentioned that it says you’re currently subscribed but the update has failed. Please try the following:
- Open the App Store on your Macintosh and search for "onX Hunt." Check if there’s an option to “Update.” If so, follow the prompts to update your app.
- If you see no update option and are still having trouble, consider restarting your Mac and trying to update again.
2. Subscription Verification: Double-check that you’re signed into the correct account associated with your subscription. Sometimes, logging out and back in can refresh your account status and allow access to your subscriptions properly.
3. Visibility of Lot Lines: If the lot lines still don’t show even after attempting an update:
- Check the layers settings within the app. Make sure the property lines layer is enabled. Sometimes, during updates, it might get unchecked. You can do this by tapping on the layers icon and ensuring that property lines are selected.
4. Troubleshoot Further: If these steps did not resolve the issue, it may help to clear the app’s cache or reinstall the application.
- To reinstall: Go to your Applications folder, find the onX Hunt app, drag it to the Trash, and then download it again from the App Store.
If you’re still experiencing issues after trying all of this, I recommend checking out this helpful support article for further assistance: onX Hunt Membership Issues1.
Are you satisfied with the solutions provided, or is there anything else I can assist you with?