Hi! I understand your The Athletic app on your iPhone isn't working. To help you better, could you tell me a bit more about what exactly isn't working? For example, is the app not opening at all, crashing, stuck on a loading screen, or having trouble logging in?

While I wait for those details, here are some common quick steps you can try on your iPhone running iOS 18.7:

1. Restart the app: Swipe up from the bottom and pause to open app switcher, then swipe The Athletic app off to close it completely. Reopen the app.

2. Check for app updates: Go to the App Store > tap your profile icon in the top right > scroll to see if The Athletic app has an update available and install it.

3. Restart your iPhone: Hold the side button and volume button, slide to power off, then turn your phone back on.

4. Check your internet connection: Make sure your Wi-Fi or cellular data is working properly. You can try toggling Wi-Fi off and on again.

5. Reinstall the app: If the problem persists, press and hold the app icon, choose Remove App > Delete App, then reinstall it from the App Store.

Let me know if you’ve already tried any of these or if you see a specific error message or behavior. That will help me suggest the next best step!

Not Opening

Thanks for clarifying that the The Athletic app on your iPhone won’t open at all. Let’s try some steps designed specifically for this kind of issue on an iPhone with iOS 18.7:

1. Force Close and Reopen the App
- Swipe up from the bottom of the screen and pause to open the app switcher.
- Find The Athletic app and swipe it up off the screen to fully close it.
- Then tap the app icon to reopen it.

2. Check for App Updates
- Open the App Store on your iPhone.
- Tap your profile icon at the top right.
- Scroll down to see if The Athletic app has an update available. If yes, update it.

3. Restart Your iPhone
- Press and hold the side button and either volume button until the slider appears.
- Slide to power off, wait 30 seconds, then turn the phone back on and try the app again.

4. Check Network Connection
- Try switching Wi-Fi off and on again or switch to cellular data to see if the app opens.
- Sometimes network glitches can prevent apps from loading.

5. Reinstall the App
- Press and hold on The Athletic app icon until it wiggles, then tap the “X” or “Remove App” to delete it.
- Reinstall from the App Store and log in fresh.

If the app still won’t open and just stays blank or crashes, it could be a temporary issue with the app’s servers or compatibility that the app developer is fixing, which I’ve seen reported occasionally1.

Could you let me know if you see a black or white screen, or if the app simply closes right away after you tap it? That will help me narrow down the solution further.

Are you satisfied with these steps so far?

My older iPhone won’t allow another update

Thanks for letting me know your older iPhone won’t allow the The Athletic app to update. That’s a common situation with older devices, especially when the app requires a newer iOS version or newer hardware features.

Here’s what might be happening and some possible solutions:

1. Compatibility Limits: Apps like The Athletic update to newer versions that often require the latest iOS or certain iPhone models. If your device can’t update to the required iOS version (like iOS 18 or later), the app update won’t install1.

2. Using the Last Compatible Version: If your iPhone can’t upgrade iOS further, the App Store usually allows you to download the last compatible version of the app you had installed before. You can try deleting the app, then go to the App Store, find The Athletic app, tap to download, and if prompted, accept downloading the last compatible version.

3. Use the Web Version: If the app won’t update or open, consider using The Athletic’s website in Safari or your preferred browser. The mobile site offers many core features without needing the app10.

4. Restart Your Device: Sometimes a simple restart clears temporary glitches preventing app updates or launches1.

5. Check Apple ID & Payment Info: Occasionally app updates won’t download if there are issues with your Apple ID payment or account. Double-check these settings in your device settings.

If you want, I can help walk you through deleting and reinstalling the app to get that last compatible version or guide you on how to access the website smoothly.

Does your iPhone model still receive iOS updates or is it stuck at a certain version? That info can help me advise you better.

Are you satisfied with this direction so far?

I May Need to Cancel The Athletic since you don’t support the latest iPhone app on my older iphone

I understand you want to cancel your The Athletic subscription on your older iPhone. Since The Athletic subscriptions on iPhones are typically managed through Apple’s subscription system, here’s how you can cancel it directly from your device:

1. Open the Settings app on your iPhone.
2. Tap your name at the top to access your Apple ID settings.
3. Tap Subscriptions.
4. Find and tap on The Athletic subscription from the list.
5. Tap Cancel Subscription and confirm your cancellation.

This will stop future payments while allowing access until the end of your current billing period1.

If for any reason you don’t see The Athletic subscription listed there, it might have been purchased directly through The Athletic website or another method. In that case, I can help guide you on how to reach out to The Athletic support for cancellation.

Please let me know if you’d like me to assist with anything else related to this. Are you satisfied with this solution so far?