[BudapestGO] Cannot register with iPhone 16. Throws back to sign in all the time.

P
Pia Rantasaari
9 months ago In BudapestGO
Cannot register with iPhone 16. Throws back to sign in all the time.

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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9 months ago

Hello! I understand you're having trouble registering on the BudapestGO app using your iPhone 16, and it keeps redirecting you back to the sign-in screen. Let's work through this together.

To start, could you tell me if this happens immediately when you try to register, or after entering some details? Also, are you using the latest version of the BudapestGO app from the App Store? Sometimes, issues stem from outdated app versions or temporary system glitches.

Here’s a step-by-step approach we can try:

1. Update the App: Go to the App Store, search for BudapestGO, and verify if there's an update available. Install it if so.

2. Restart the App: Close the app completely by swiping it away in the app switcher, then reopen it.

3. Restart Your iPhone: Sometimes a quick reboot can clear temporary bugs.

4. Check Network Connection: Ensure you have a stable internet connection via Wi-Fi or cellular data.

5. Clear Cache (if applicable): The iOS app doesn’t allow manual cache clearing, but reinstalling the app effectively clears its data. So, if steps above don’t work:
- Delete the BudapestGO app from your iPhone.
- Restart your device.
- Reinstall the latest version from the App Store.

6. Try Registration Again: Open the app and attempt to register afresh.

There were some reports last month of registration issues due to temporary system errors, but those were fixed early on the same day2. If your problem remains, it could be account or device-specific.

If these steps don't resolve the issue, do you see any error messages or prompts like “Identify My Device” or verification emails for confirmation? Sometimes the app requires device identification via email to complete registration.

Let me know how it goes after these steps or if you notice any particular messages, so I can help you further! Are you satisfied with the approach so far?

P
Pia Rantasaari
9 months ago

It happens after I confirm my email. It throws me back to sign in. There is no update to be found and I have re-enstalled the app. The network is fine.

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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9 months ago

Thanks for the details—this helps clarify the situation. Since the app throws you back to the sign-in screen right after you confirm your email, and you've already reinstalled the app with a stable network, this seems like a known registration loop issue related to device or account recognition on the backend.

Here’s what I recommend next:

1. Wait a Moment: Sometimes the confirmation email triggers a backend update that may take a few minutes to fully process your registration. Try waiting 5-10 minutes after email confirmation before signing in again.

2. Check Email Link Carefully: Make sure you are clicking the full, active link in the confirmation email—some email clients truncate or break the link. If possible, try confirming from a desktop browser or forward the confirmation email to another device.

3. Use the App’s “Forgot Password” Option:
- Open the app and tap “Sign In.”
- Choose “Forgot Password” and enter your registered email.
- Follow the instructions to reset your password. This often refreshes your account status and breaks the loop.

4. Verify No Multiple Accounts Exist: Confirm you’re not accidentally using an email that already has an unfinished or partial registration. If unsure, try registering with an alternate email temporarily to test.

5. Contact Support Directly: Since this loop appears to be a backend issue in some cases, you might need assistance verifying your account manually. Email BudapestGO support at [email protected] with your email and a description of the loop issue.

While there isn't a formal published fix for this loop available online right now1, these steps are the best practical approach to resolve registration loops with the BudapestGO iOS app.

Please try these and let me know if the login loop continues. I’m here to help get you up and running smoothly! Are you satisfied with this next plan of action?

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