Hi there! I see you're experiencing audio cutting in and out every minute or so when accessing KOB 4 content, and this issue started a couple of months ago. To help you better, could you tell me how you are watching KOB 4? Is this issue happening when you watch live TV over the air, through a cable or satellite provider, or via streaming on your iPhone? Also, does the audio cut out regardless of the show or channel, or is it only on KOB 4 programming?

Once I have a bit more context, I can guide you through some steps to troubleshoot this on your iPhone running iOS 18.5. Looking forward to your reply!

It happens during early morning news. We have wifi

Thanks for the details! So the audio cutting in and out happens during the early morning news on KOB 4, while connected to your Wi-Fi on your iPhone with iOS 18.5.

Let's start troubleshooting with these steps:

1. Check Your Internet Speed and Stability: Since you are streaming over Wi-Fi, intermittent audio often points to network issues. You can test your internet speed using a free app like Speedtest. Ideally, you want a steady download speed of at least 5 Mbps for streaming live video smoothly.

2. Restart Your Wi-Fi Router and iPhone: Sometimes routers or the device itself have glitches causing audio dropouts. Unplug your router for about 30 seconds, plug it back in, and restart your iPhone by powering it off and on again.

3. Close and Reopen the KOB app or browser: If you're watching through an app or browser, fully close it and open it again to clear any temporary glitches.

4. Update the KOB App or iOS: Ensure the KOB app (if using) and your iPhone’s iOS 18.5 are both updated to their latest versions as updates may fix bugs causing this issue.

5. Try a Different Network or Use Cellular Data: This helps confirm if the issue is your Wi-Fi network. You can temporarily connect your phone to cellular data and check if the audio cutting persists.

If you’ve already tried these or the issue remains, please let me know. I can then guide you through more advanced checks, such as the streaming settings or potential issues on the content provider’s end.

Are you using the official KOB 4 app, or watching the live stream through their website? That info will also help tailor the troubleshooting!

It’s KOB app on Apple TV not phone

Got it! You’re watching the early morning news on the KOB app through your Apple TV, not your iPhone. Thanks for clarifying that!

Audio cutting every minute on Apple TV can still commonly be linked to network or app issues. Here’s a focused set of steps to troubleshoot on your Apple TV running the KOB 4 app:

1. Restart Apple TV:
- Go to Settings > System > Restart.
This can clear temporary glitches affecting playback.

2. Check Your Wi-Fi Connection on Apple TV:
- Go to Settings > Network on Apple TV and verify you’re connected to your Wi-Fi with a strong signal. Weak Wi-Fi signal can cause audio/video dropouts.

3. Update Apple TV and KOB App:
- Make sure your Apple TV’s tvOS is updated (Settings > System > Software Updates).
- Also update the KOB app if an update is available in the App Store on Apple TV.

4. Force Close and Reopen the KOB App:
- Double-click the TV button (or Home) on the remote to show open apps, swipe the KOB app away, and then relaunch it.

5. Try a Different Streaming Source or Time:
- If you can, try watching a different live show on KOB or on another streaming app to see if the audio issue is consistent.
- This tests if the problem is with a specific channel feed or the app itself.

6. Check for Any Local Network Interference:
- If the router is far from Apple TV, or there are many devices on the network, that could impact streaming quality. Try moving the Apple TV closer to the router or reducing other heavy bandwidth users temporarily.

7. Reinstall KOB App:
- If the issue persists, uninstall and reinstall the KOB app on Apple TV.

If after trying these steps the audio issue still happens specifically during early morning news, it might be worth checking if KOB has any known streaming issues or maintenance during those time slots. Sometimes, broadcasting or feed issues can cause audio problems intermittently.

You can find more about the official KOB app, its updates, and support here: KOB 4 Albuquerque, New Mexico - App Store and KOB How to Watch for streaming guides.

Let me know if you want me to guide you through any of these steps in more detail! Are you satisfied with this direction to troubleshoot your Apple TV?

I quit app but don’t know how to get it back

No worries, I can help you get the KOB app back on your Apple TV after quitting it.

Here’s how to reopen the app:

1. On your Apple TV remote, press the TV (Home) button once. This takes you to the main screen.
2. Use the touchpad to navigate through your apps.
3. Look for the KOB app icon among your installed apps.
4. Select the KOB app by clicking the touchpad, and it will launch.

If you don’t see the KOB app on that screen:
- Go to the App Store on Apple TV.
- Search for “KOB 4” in the store.
- If the app shows as installed, just select it to open.
- If not installed, you can download and install it again.

Let me know if you want me to guide you step-by-step on the screen! Are you able to find the KOB app icon after these steps?

No icons are shown only a list and KOB is not on the list

Thanks for letting me know that you see only a list of apps and KOB isn’t listed there. It sounds like the KOB app may have been uninstalled or removed from your Apple TV.

Here’s what you can do next to get the KOB app back:

1. Go to the Apple TV App Store from the main screen.
2. Use the search function to type in "KOB 4" or "KOB."
3. If the app shows up with an option to Install or Get, select it to download the app again.
4. Once installed, the app will appear in your list, and you can open it from the main screen.

If the KOB app doesn’t appear in the App Store search results, it’s possible that it may have been temporarily removed or is not currently available for Apple TV. In that case, you can try watching KOB 4 streams directly through their website via a Safari browser on a Mac or through AirPlay from your iPhone to Apple TV as a workaround for now.

Also, since your audio issues started a while ago on the app, it might be worth checking for any updates on the KOB app status or scheduled maintenance on their website or social media channels.

If you want, I can help you with using AirPlay from your iPhone to Apple TV to watch KOB until we get the app back. Would you like to try that? Are you satisfied with this path forward so far?

Thank you so much. It is working correctly now.

You're very welcome! I'm glad to hear everything is working correctly now. If you ever want to watch KOB 4 live or check on updates, you can also stream directly from their website here: KOB.com Live Video or explore their latest news and weather anytime. Feel free to reach out if you have any other tech questions or need help in the future. Enjoy your viewing! Are you satisfied with the solution I provided?