Hi there! I understand you’re having trouble opening the Empower app on your Android device. Let's work through this together. Could you please tell me:

- What exactly happens when you try to open the app? (e.g., does it crash, freeze, show an error message, or simply not respond?)
- Have you noticed this issue recently after an update or any changes to your device?
- Have you tried any steps already, like restarting your phone or reinstalling the app?

These details will help me guide you better. Meanwhile, here are some initial steps we can try:

1. Restart Your Device: Sometimes a simple reboot can resolve temporary issues.
2. Check Internet Connection: The Empower app needs an active internet connection, so make sure you’re connected via Wi-Fi or cellular data.
3. Clear App Cache and Data: Go to your phone’s Settings > Apps > Empower > Storage, then tap “Clear Cache” and “Clear Data.” This clears temporary files that might cause issues.
4. Update the Empower App: Open the Google Play Store, go to "My apps & games," and check if there’s an update available for the Empower app.
5. Reinstall the App: If clearing cache doesn’t work, uninstall the app completely and then reinstall it from the Google Play Store.

Try these and let me know what happens. If it still won’t open, we’ll dig deeper into other possibilities, such as app compatibility with Android 10 or specific account issues.

Are you able to give these a shot and tell me how it goes?

Empower app won't open