Hi there! I see you're getting the "Something went wrong. Try again later." message when trying to open the Tilt app, both on Wi-Fi and mobile data. Let's work through this together.

To start, can you tell me if this error shows up right when you open the app or when you try to perform a specific action inside the app? Also, have you recently updated the app or your Windows system?

Meanwhile, here are some general steps to troubleshoot this kind of issue:

1. Restart the App and Device: Close the Tilt app completely (make sure it’s not running in the background), then restart your PC and try again.

2. Check for App Updates: Go to the Microsoft Store or your app source and ensure the Tilt app is updated to the latest version.

3. Clear App Cache/Data: Sometimes corrupted cache causes loading problems. On Windows, you can clear the app cache via Settings > Apps > Tilt > Advanced options > Reset. This will reset the app and might resolve corrupted files.

4. Check Internet Connection: Even though you mentioned it happens on both Wi-Fi and mobile data, verify your connection is stable and not being blocked by any firewall or VPN that could be interfering with the app's communication.

5. Reinstall the App: If the reset doesn't work, uninstall the Tilt app completely and reinstall it fresh from the Microsoft Store.

6. Check for System Updates: Sometimes Windows updates patch network or app compatibility issues, so ensure your OS is fully updated.

If after trying these steps the issue persists, there might be a server-side problem or an account-specific issue. We can then explore logging out and back in or checking for outages.

Could you try these steps and let me know your progress? Also, any additional info you provide will help me guide you better.

On my mobile device

Thanks for letting me know you’re using the Tilt app on your mobile device! Let's focus on troubleshooting it there.

Since you’re seeing "Something went wrong. Try again later." whether on Wi-Fi or cellular data, here are some step-by-step suggestions tailored for mobile:

1. Restart Your Mobile Device: Power off your phone completely, wait around 30 seconds, then turn it back on. This often resolves temporary glitches.

2. Check for App Updates: Open your device’s app store (Google Play Store for Android or App Store for iPhone) and ensure the Tilt app is updated to the latest available version.

3. Force Close and Reopen the App: Close the app fully by swiping it away from recent apps, then launch it again.

4. Clear App Cache (Android only):
- Go to Settings > Apps > Tilt > Storage > Clear Cache.
(iPhone doesn’t have a direct cache clearing option, so you’d skip this.)

5. Log Out and Log Back In: If possible, try logging out and then back into your Tilt account. Sometimes this refreshes your session and fixes access issues.

6. Reinstall the App: Uninstall Tilt entirely, then reinstall fresh from your app store. This ensures any corrupted files are cleared out.

7. Check Account/Login Issues: Sometimes login restrictions or multiple failed login attempts cause temporary blocks. You can visit Tilt’s troubleshooting guide for login problems at Tilt Help Center which might help clarify this1.

8. Verify Network Settings: Make sure any VPNs, proxies, or firewalls on your device aren't blocking the app’s connection.

If after trying these steps the problem continues, it could be a server issue with Tilt, in which case waiting a little while often resolves it. Alternatively, you can contact Tilt Support directly via their in-app chat or phone support at (888) 943-8967 during business hours10.

Give these a shot, and let me know how it goes! Are you satisfied with the solution I provided, or would you like help with any specific step?