Hi! I understand you want to update your debit card information in the Tilt app, but you’re also seeing that your email is reported as wrong. Let’s take it step by step to get this sorted out.

First, about updating your debit card in the Tilt app:
1. Open the Tilt app and go to your profile.
2. Tap the settings icon at the top right.
3. Find and select "Payment Methods."
4. From there, you should see an option to add a new card or update your current card details.

If you follow these steps, a prompt or banner usually guides you through entering your new card information1.

Now, regarding your email reported as wrong:
- Could you tell me if you see this error when trying to log in or during the update process?
- Also, are you sure the email address you’re entering is the one registered with Tilt?
- Sometimes, typos or case sensitivity can cause a mismatch. Double-check the email spelling or try resetting your password using the "Forgot Password" option if available.

If you’re still having trouble updating your card due to the email issue, we might want to verify your account details or reset your login credentials to ensure accuracy.

Let me know how this goes or if you encounter any specific error messages! I’m here to assist you through it.

i do not see where you are saying about the debit card

Thanks for letting me know you don’t see the option to update your debit card. Let me clarify how the Tilt app works with debit cards and payment methods.

Tilt provides a debit card tied to their checking account, and according to the info, customers with an active Tilt Checking account can use the Tilt Debit Card for purchases and earn cashback rewards2.

However, updating a debit card is not usually done by adding a new card like a typical payment app. Instead, your Tilt Debit Card is issued by Tilt, and if there are issues with the card, such as it expired or was lost, you’d typically request a replacement card through the app or support, rather than manually editing card info.

If you are trying to update your bank debit card used as a funding source somewhere else within Tilt, could you tell me exactly what you want to update and where? For example:

- Are you trying to update the card you use for Tilt payments or transactions?
- Is this debit card for your Tilt account or connected elsewhere?

Also, regarding your email, is this error showing when you try to log in? If the email is flagged as wrong, could we try resetting your password or double-check that you’re entering the original email you registered with?

Let me know more, and I’ll help you through the right way to update your payment or account info!

can we reset my email

Thanks for letting me know you'd like to reset your email on the Tilt app. Just to clarify, do you want to change the email address associated with your Tilt account, or are you having trouble logging in because the app says your email is wrong?

If you're trying to change the email address registered with your account, here’s what to do:
1. Open the Tilt app and go to your profile.
2. Tap the settings icon in the top right corner.
3. Under account settings, look for “Personal Information” or “Account Details.”
4. From there, you should be able to edit your email address and save the changes.

If you are unable to log in because of the wrong email error, you may want to reset your password first:
- Use the "Forgot Password" option on the login screen.
- Enter the email you believe is registered with Tilt.
- Tilt will send a password reset link to that email address if it matches their records.

If neither option works and you can’t access your account due to the email issue, you might need to contact Tilt support directly at [email protected] for further help in verifying your identity and updating the email on file.

Here are official Tilt help resources if you want to follow along:
- Troubleshoot login and reset password: Tilt Help Center
- Editing personal details: Tilt Help Desk

Let me know which situation fits yours best, and I’ll guide you through the next steps!

i tried it all

Thank you for trying those steps already! Since resetting your email or password via the app hasn’t worked and you’re still seeing an error about your email being wrong, the issue may require direct assistance from Tilt’s support team to verify and update your account details securely.

Here’s what I recommend next:

1. Contact Tilt Support directly via email at [email protected].
2. Explain that you’ve tried resetting your email and password but the app still reports your email as incorrect.
3. Provide them with any details that can help verify your identity (e.g., full name, phone number, last successful login, etc.).
4. Ask them to help reset or update your email on the account.

You can also review their troubleshooting guide for user login issues here in case there are any updates or specific instructions:
Troubleshoot your User Login - Tilt Help Center

Since you’ve tried the standard fixes, direct support should be able to look deeper into your account status and resolve the email mismatch.

Would you like me to help draft a message to support for you? Or do you need guidance on what details to include? Let me know!

yes please this is really upsetting me nothing any of you are tellin me to do I see

I'm really sorry this is causing you distress. Let's get this message to support drafted clearly and effectively so they can help you resolve this as soon as possible. Here’s a message you can send to [email protected]:

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Subject: Urgent Assistance Needed: Email Error and Account Access Issue

Hello Tilt Support Team,

I’m reaching out because I am unable to access my Tilt account. When I try to log in, the app says my email is incorrect, even though I am sure I am using the email I registered with. I have already tried resetting my password multiple times and attempted to update my email through the app settings, but none of these steps have worked.

Because of this, I cannot update my debit card or access my account features.

Please help me verify my account and update or reset my registered email address so I can regain access.

Here are some details to assist with verification:
- Full name: [Your Full Name]
- Registered phone number: [Your Phone Number]
- Approximate date of last successful login: [Date]
- Any other information you think is relevant

I appreciate your prompt assistance as this is urgent for me.

Thank you,
[Your Name]

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Would you like me to customize this further with your details? Or do you want me to guide you on how to send it?

Also, while you wait for their response, if you want, I can share additional troubleshooting tips from Tilt support resources to explore other possibilities4. Let me know!

Are you satisfied with the solution I provided?