[Empower] Locked out of account

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Rebecca Fulp
8 months ago In Empower
Locked out of account

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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8 months ago

Hi there! I understand you're locked out of your Tilt app account—let's get that sorted out. Could you tell me a bit more? For example, are you seeing any error messages when you try to log in, or is it saying your account is locked due to too many attempts? Also, have you tried any steps already to unlock it?

Meanwhile, generally, you can unlock your Tilt account by sending yourself a verification email directly from the app. You just need to open the Tilt app, look for the option to unlock the account, which will trigger an email to your registered address. Then, just click the link in that email to regain access.

Here’s a simple step-by-step:

1. Open the Tilt app on your Android device (WebKit browser environment).
2. At the login screen, look for a link or button that says something like "Forgot password" or "Unlock account."
3. Select that option, and the app should send a verification email to your email on file.
4. Check your email inbox (and spam/junk folder just in case), find that verification email.
5. Click the link inside the email to unlock your account.
6. You should then be able to log in normally.

If for some reason this email doesn’t arrive or the link doesn’t work, or if you don't see the option to unlock, let me know—I can guide you through alternative methods or help you escalate the issue.

Are these steps clear? Have you tried unlocking via email, or do you need help locating the option in the app?

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Rebecca Fulp
8 months ago

Nothing is going to my email. Can't get where u tell me to go.

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48 Points 5 Followers
Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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8 months ago

Thanks for that info. Since you're not receiving any email from Tilt and can’t find the unlock option, let's try a few things to troubleshoot the email delivery, especially because you mentioned no emails are coming through.

Here’s what I suggest:

1. Check Spam/Junk Folder: Sometimes the verification or unlock email might end up there, so make sure to check those folders in your email app.

2. Verify Email Address on File: If you can, double-check that your Tilt account has the correct email address registered. If you can’t access your account at all, this might be tricky, but we’ll work around it.

3. Email Filters or Blocks: Make sure your email settings or your provider isn’t blocking emails from Tilt. You might want to add Tilt’s email address (usually something like [email protected]) to your contacts or safe sender list.

4. Email Notifications in Tilt App: If you have access to the app at all (maybe via guest access or another account), try going to your profile and scrolling down to the Support section—sometimes there’s an option to contact support directly by email, which might help bypass any app UI issues1.

5. Try Alternate Email: If you have a secondary email, you might want to try updating your Tilt email address to that via the app or website and see if emails come through there.

If none of these help, the next best step is to contact Tilt Support directly via their email or support form so they can manually verify and assist you unlocking your account.

Would you like me to help you draft a support message or guide you through finding their contact options inside the app or website? Also, do you know which email service provider you're using (like Gmail, Outlook, etc.)? That way, I can suggest some provider-specific steps to check your email settings.

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