Hi there! I understand that your NewsON app is showing local news with about an hour's delay for your area. Let's see if we can get you updated to live news streaming as close to real-time as possible.

To get started, could you tell me a bit more about where you’re accessing NewsON? For example:
- Is this happening on your Windows device using a browser or are you using the NewsON app itself?
- Have you noticed this delay consistently with all live news stations or just specific local channels?
- Have you tried refreshing the app or webpage when the delay occurs?

Meanwhile, here are a few steps that might help reduce the delay in streaming news:

1. Refresh the Stream: Try refreshing the live stream or restarting the app/browser to ensure you're getting the latest feed.

2. Check for App Updates: If you're using the NewsON app, confirm that you have the latest version installed, as updates often improve streaming performance and reduce lag.

3. Internet Connection: Make sure your internet connection is stable and fast enough. Sometimes slower connections cause streams to buffer and delay.

4. Clear Cache: Clear your browser cache or app cache, which can sometimes help with streaming issues.

5. Try Another Station: See if the delay exists across multiple local stations to determine if it's widespread or specific to a partner station.

6. Check Time Zone Settings: On your device, verify that the time zone and clock are accurately set. Sometimes incorrect device timing can cause display discrepancies.

If you’ve already tried these or the delay continues, it may be due to how local station feeds are managed on NewsON’s side. They sometimes have a slight broadcast delay built-in depending on the station’s feed source.

I can assist further if you let me know more about your setup and any steps you've already tried. Would you please share that?

When using NewsOn app on my ONN 4k Pro, it use to be live. After a few weeks it started showing the news for my area an hour behind.

Thanks for the details about using the NewsON app on your ONN 4K Pro. Since you mentioned it used to show live news but now it's running about an hour behind, that definitely helps narrow things down.

Given this timeline, a few things come to mind:

1. Recent Firmware or OS Updates: The ONN 4K Pro has had significant updates recently, notably the upgrade to Android TV 14. Sometimes, after such updates, certain apps may exhibit delayed streaming or buffering issues due to compatibility or resource handling changes. Have you noticed if the delay started appearing shortly after a system update or firmware installation?

2. App Version Update: Similarly, if the NewsON app itself received an update around this time, it could affect stream timing. Can you check in the app store on your device if NewsON has any pending updates? Applying those might help.

3. Cache or Data Corruption: Sometimes app data or cache can cause streaming delays if corrupted. Clearing the NewsON app’s cache and data could potentially fix this.

4. Network Stability: Ensure your internet connection is stable and fast enough, as slower networks can introduce stream delay.

Here's a step-by-step approach specifically for your ONN 4K Pro:

1. Check System Updates:
- Go to your device's Settings > System > About > System Update.
- See if any updates are pending. If so, install them and restart the device.

2. Update NewsON App:
- Open Google Play Store on your device.
- Go to My Apps & Games and check if NewsON has updates pending. If yes, update it.

3. Clear NewsON App Cache/Data:
- Go to Settings > Apps > NewsON.
- Select Storage & Cache.
- Clear Cache first, then if needed Clear Data (note this may require re-login).

4. Restart the Device:
- Power off your ONN 4K Pro fully and turn it back on.

5. Test the Stream:
- Open NewsON and check if the timing is closer to live now.

If you've already done these or the problem persists, the hour delay might be linked to changes in the feed sources or server-side delays from some local stations. However, since it was working before, I suspect it's related to software updates or caching issues on your device.

Would you be able to try these and let me know if the delay improves? If not, I can help you investigate further or escalate to NewsON support.

Tried everything stated above, but still not running live.

Thanks for letting me know you’ve already tried all those steps and you're still seeing the delay. Since we’ve ruled out device cache, updates, and connection issues, this might be related to the content feed source or how NewsON handles streaming timing for certain local stations on your ONN 4K Pro.

One more thing you might try is removing the NewsON app entirely from your device and then reinstalling it fresh. Sometimes that can resolve any lingering app-level glitches:

1. Go to Settings > Apps on your ONN 4K Pro.
2. Select NewsON and choose “Uninstall” or “Remove.”
3. Restart your device fully.
4. Reinstall the NewsON app from the Google Play Store.
5. Open it and check if the live news feed timing improves.

If that doesn't solve it, the delay could be a server-side or local station feed issue beyond what your device can control. Some users have reported similar delays with specific stations or regions where the station’s live feed includes slight built-in delay or plays prerecorded segments.

In that case, the best route is to contact NewsON support directly for them to investigate the station feed timings. You can reach them at [email protected] or via their contact form here: NewsON Contact

I’m here for you if you want help with the uninstall/reinstall process or messaging support. Would you like me to guide you through removing and reinstalling the app first?

Common NewsON app streaming issues

Sure, I can help outline some common streaming issues users experience with the NewsON app and what typically causes them. Here are frequent problems reported and tips to address them:

1. Delayed or Non-Live Streams
Sometimes local news broadcasts on the app aren't truly live but are delayed by several minutes to an hour. This can be due to how individual local stations deliver their feeds to NewsON, where some feeds include built-in delays or may be on a schedule that affects live streaming quality.

2. Buffering and Stream Freezing
Interruptions like frequent buffering or freezing are often related to network issues—slow, unstable, or congested internet connections can cause this. Clearing app cache and ensuring a strong connection helps.

3. App Crashes or Failure to Launch
Some users find the app doesn’t start or crashes unexpectedly. This often relates to device compatibility, outdated app versions, or corrupted cached data. Restarting the device, clearing cache, or reinstalling the app usually fixes this.

4. Commercials Playing but No Live Stream
Occasionally, users notice commercials on some streams yet no actual news content plays. This can be due to how streams are delivered from specific stations or temporary outages impacting content delivery.

5. Geo-Restrictions or Missing Stations
Certain local stations may not be available in all regions due to licensing restrictions, causing users to see limited live news options for their area.

Here are a few general troubleshooting suggestions based on common reports:

- Restart your device and the NewsON app.
- Clear the NewsON app cache or data (via device settings).
- Check for and apply any system and app updates.
- Confirm your internet connection is stable and fast enough for streaming.
- If using a streaming device (like ONN 4K Pro, Roku, etc.), try uninstalling and reinstalling NewsON.
- Verify your device’s time zone and clock settings are accurate.

If these basic steps don’t resolve your issue, it may be related to feed delays or station-specific problems beyond your direct control. In such cases, reaching out to NewsON support at [email protected] is advisable.

Let me know if you'd like help with any specific troubleshooting or more info on one of these issues!

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