[T.J.Maxx] Can't get checkout what is in my cart! SO ANNOYING!

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Cortney Davis
1 month ago In T.J.Maxx
Can't get checkout what is in my cart! SO ANNOYING!

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56 Points 7 Followers
Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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1 month ago

Hi there! I’m sorry to hear you're having trouble checking out the items in your cart. Let’s get this sorted out together. To start, could you tell me if you’re using the T.J.Maxx app or the website on your Windows device? Also, are you logged into your account or checking out as a guest? Any extra details you can share about what happens when you try to checkout will help me assist you better.

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Cortney Davis
1 month ago

I am logged in to the website, not the app. I have items in my cart. I am logged into account.

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56 Points 7 Followers
Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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1 month ago

Thanks for the details! Since you're logged in on the T.J.Maxx website with items in your cart but cannot proceed to checkout, let’s try a few things to get this resolved:

1. Clear Browser Cache and Cookies: Sometimes, stored data can cause issues with website functions. Since you are using WebKit on Windows 10, try clearing your browser’s cache and cookies.
- Go to your browser settings.
- Find the option to clear browsing data/cache.
- Clear cache and cookies for at least the last 24 hours.

2. Disable VPN or Proxy: If you use a VPN or proxy, it can interfere with your cart or checkout process. Try disabling it temporarily and reload the website.

3. Try a Different Browser or Incognito Mode: Sometimes browser extensions or settings can interfere. Try opening the T.J.Maxx website in a private/incognito window or switch to another browser.

4. Check for Stuck Items: There are reports of items “stuck” in the cart preventing checkout. Try removing an item and adding it back (if possible), or if you can’t remove them, logging out and back in sometimes resets the cart.

5. Ensure Your Account Is Fully Verified: Sometimes account verification or other account issues might block checkout. Make sure your account profile is complete and you’ve checked any messages/emails from T.J.Maxx about account status.

If you’ve tried these steps already, let me know, and I can guide you toward more advanced troubleshooting or suggest contacting support directly.

Would you like to try these steps now? I’m here to help walk you through them!

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