Hi there! I’m sorry to hear your Beeline app isn’t showing saved routes or newly saved ones. Let’s get to the bottom of this together. To start, could you tell me if you see any error messages or if the app just shows an empty list when you check your routes? Also, have you tried any troubleshooting steps so far, like restarting the app or your device?

In the meantime, here are some steps we can try to fix this issue:

1. Restart the App and Device: Sometimes, a simple restart can refresh the app’s connection to saved data. Close the app completely and restart your Windows device (since you're on Windows 6.1).

2. Check for App Updates: Ensure that the Beeline app is updated to the latest version. Older versions could have bugs affecting route display.

3. Verify Internet Connection: Although saved routes should be available offline, some route features might sync via the internet. Make sure you have an active connection to allow background syncing.

4. Force Sync Routes: If the app has a sync or refresh option for routes, try using it to pull the latest saved data from your account.

5. Clear Cache/Data: Since you're on a Windows platform using a WebKit-based browser environment, clear the browser cache related to the app if applicable. This can remove corrupted data that might block routes from loading.

6. Log Out and Log Back In: If the app requires an account login, signing out and back in can reset your session and reload your saved routes.

7. Check Storage Permissions: Make sure the app has the necessary permission to access local storage on your device to display saved content.

If none of these steps bring back your routes, there’s a known issue some users have reported about saving and displaying routes — some discussions point to syncing hiccups or app bugs that might require a reinstall or contacting support directly1.

Could you give these a try, and let me know which step you last attempted or if anything changes? That way, I can guide you further or help escalate if necessary.

Are you satisfied with this initial plan?

I have tried all of your suggestions. Uninstalled the app re-installed it, even tried another phone,

Thank you for letting me know you've already tried reinstalling the app and even tested it on another phone. That definitely helps narrow things down.

Since fresh installs and switching devices didn’t fix it, the issue might stem from a data syncing problem or a server-side hiccup affecting saved routes. Some users have reported data-related problems with navigation not starting or routes not appearing properly after reinstalling, which could point to your account data not syncing correctly with the app1.

Here are a few next steps to try:

1. Force a Manual Sync Again: If possible, try to log out and log back into your Beeline account on the app to force a fresh sync of routes from the cloud, ensuring your account data refreshes.

2. Check Beeline Server Status: It's worthwhile to verify if there is any ongoing issue with Beeline’s route syncing servers, which might disrupt saved routes displaying.

3. Contact Beeline Support: Since this seems to be beyond basic troubleshooting and could be linked to your account or server data, I recommend reaching out directly to Beeline support at [email protected]. They can look into your account and resolve backend syncing or data corruption issues.

If you want, I can guide you on how to gather any log files or screenshots of what you see, which might help support diagnose faster.

Would you like assistance with that? And meanwhile, are you satisfied with this plan to try account resync and contacting support?