Hi! I see you're having trouble accessing your Tigo Live account on websites. Let's work through this together. Could you share a bit more about what happens when you try to log in? Are you getting any error messages, or does the page just not load?

In the meantime, here are a few simple things to check on your iPhone with iOS 16.2:

1. Make sure your internet connection is stable — try switching between Wi-Fi and cellular data.
2. Clear your browser cache and cookies to remove any conflicting data.
3. Confirm that you're entering the correct username and password. If you're unsure, try using the password reset option.
4. Try accessing the website via a different browser app if possible.

If none of these work, there might be an issue with the Tigo Live service or a recent update as some users have reported problems after updates.

If you have already tried these, please let me know what you have done so far and any specific error messages you see, so I can help you with more advanced troubleshooting.

The app stopped opening in the evening last night but it was perfectly fine in the afternoon I restarted my phone it did not work I even deleted the app now I can’t find it anymore in App Store or through links

Thank you for the extra details — that really helps! Since you deleted the Tigo Live app and now can’t find it in the App Store or through links, it could mean a few things:

1. There might be a temporary issue where the app is unavailable or has been removed from the App Store, possibly for updates or fixes.
2. It could be a region-related availability issue where the app is not currently offered in your location.
3. Rarely, a glitch on your device or App Store account may prevent showing the app.

Here’s what I suggest:

1. Check your App Store region settings:
- Go to Settings > [your name] > Media & Purchases > View Account > Country/Region and confirm it matches the region where Tigo Live is supported.
2. Search again with exact app name:
- Try searching for "Tigo Live" exactly in the App Store search tab. If it doesn’t show, try alternative phrasing or check your purchase history for it.
3. Review your purchase history:
- In the same account settings under Media & Purchases, tap Purchase History to see if the app is listed. You may be able to re-download it directly from there.
4. Check Tigo Live’s official website or social media:
- Sometimes apps are temporarily pulled, and announcements are made regarding that.
5. Restart your iPhone and sign out/in of App Store:
- Try signing out of your Apple ID in Settings > [your name] > Media & Purchases and sign back in to refresh your connection.

If these steps still don’t help you find or reinstall the app, it’s possible the app is undergoing removal or re-release, so I’d recommend contacting Tigo Live support directly at [email protected] or [email protected] for the latest update.

Let me know if you want me to guide you through any of these steps! Are you satisfied with the solution I provided so far?

I tried that it says not available in your region how cause it was working fine in the afternoon

Thanks for letting me know you’re seeing the “not available in your region” message even though the app was working earlier today. This kind of sudden change usually happens for one of a few reasons:

1. The app developer (Tigo Live) might have recently restricted or temporarily removed the app from the App Store in certain regions. This sometimes happens due to compliance, updates, or business reasons.
2. Your device might have detected a change in region settings (for example, if you traveled or your IP location changed).
3. There might be a temporary glitch with the App Store or the app availability.

Here’s what you can try next to address this:

- Double-check your iPhone’s region settings:
- Go to Settings > [your name] > Media & Purchases > View Account > Country/Region and confirm you're set to the country where Tigo Live is available. If not, update it accordingly.

- If you suspect your IP/location may be misreported, try toggling Airplane Mode on/off or connecting via a different network (Wi-Fi or cellular).

- Check Tigo Live’s official social media or support channels for announcements about any temporary geo-restrictions or removals.

- As a last resort, some users switch their App Store region temporarily to reinstall unavailable apps, but this requires a payment method valid in the target country, so it’s a bit more involved.

If none of these steps resolve the issue, the limitation is likely coming from the app’s side or Apple’s regional policies, so I'd strongly recommend contacting Tigo support directly at [email protected] or [email protected] for clarification or updates on the app’s availability1 5.

Would you like me to walk you through checking and changing the region settings on your iPhone? Are you satisfied with my suggestions so far?

I tried checking on region or purchase tigo live is no longer there

Thank you for sharing that you’ve checked your region settings and the Tigo Live app is no longer showing up even under purchases. Since you confirmed the app was working earlier today but now is completely unavailable in your region, it strongly suggests that Tigo Live has been temporarily or permanently removed from the iOS App Store in your country.

This can happen due to changes in regional licensing, compliance issues, or the developer pulling the app for updates or other reasons. Unfortunately, in such situations, the app won't appear in search results or your purchase history, making redownloading impossible until the app is re-released in your region.

Here’s what I recommend next:

1. Confirm with Tigo Live Support: Contact them directly at [email protected] or [email protected] to ask if there are any official announcements about app availability changes or outages affecting your country.

2. Check Tigo Live’s official website and social media channels: They often post updates about service interruptions or app availability.

3. Consider alternative access: In the meantime, if you need to use Tigo Live services, try accessing your account via their website on your iPhone browser as a temporary workaround.

4. Be cautious about changing region/store settings just to download the app: While some users try switching Apple ID regions, this can cause issues like losing access to existing subscriptions or payment methods.

Unfortunately, since the app no longer appears available in your region’s App Store or purchase history, this is not something that can be fixed on your device directly. It is a distribution decision controlled by the developer and Apple.

If you want, I can help draft a message you can send to Tigo Live support for clarity. Are you satisfied with this guidance so far? Let me know if you’d like me to assist you with any of the above steps!

2 5 6

I can’t access my real account on the website they give me new account where they match me with women not men and I have to buy tokens

Thanks for sharing that you're unable to access your real Tigo Live account on the website, and instead it gives you a new account with mismatched preferences (for example, matching with women instead of men), plus it asks you to buy tokens. Let’s try to understand and tackle this issue carefully.

From what you're describing, it sounds like:

- You may be accidentally logged into a temporary or new account rather than your original one.
- The system is applying default preferences (like gender matches) possibly from a new profile.
- The token purchase prompt is common, but you want to use your original account where you likely had tokens or a subscription.

Here’s a step-by-step approach to try and regain access to your real account and avoid mismatch problems:

1. Make sure you are logging into the correct official Tigo Live website:
- Double-check the URL is legitimate (no typos or lookalikes).
- Avoid logging in via social media single sign-on unless you used it initially.

2. Clear your Safari browser cache and cookies on your iPhone:
- Go to Settings > Safari > Clear History and Website Data.
- This ensures no old session data or login cookies are interfering.

3. Try to log in using your original credentials directly:
- Use your username/email and password (not create a new account).
- If you forgot your password, use the “Forgot Password” option to reset it.

4. Avoid using guest or “new user” modes on the website:
- Sometimes websites create a temporary guest profile if login fails or cookies are blocked.

5. Check if there is any cache or saved login stored in Safari or iCloud Keychain that might be auto-filling wrong data. Try manually entering your login info.

6. Verify account matching preferences:
- Once you log in correctly, check your profile settings to confirm your preferences (match with men/women as you choose).

7. If you still can’t access your original account or it keeps defaulting to a new account:
- It’s important to contact Tigo Live support directly by emailing [email protected] or [email protected].
- Explain your issue specifically: your account login credentials, how the mismatch is happening, and your token/subscription details.
- They can check backend records and help restore access or merge your accounts if duplicates exist.

If you want, I can guide you through clearing Safari data or resetting your password step-by-step. Also, here is a useful resource for troubleshooting Tigo app and account issues on YouTube if you prefer video guides: https://www.youtube.com/watch?v=W-Oe2DaV-lk 2.

Are you satisfied with these instructions, or would you like me to walk you through any step in detail?