To resolve the issue of "No stats available" when clicking on a test in Classplus, follow these steps:

1. Check Test Availability: Ensure the test you are trying to access has been created and assigned to students. You can double-check this by reviewing the test creation and assignment process within the Classplus platform. Refer to this guide on how to create and assign tests: How to Create and Assign Test to Students - [learn more].

2. Verify Test Completion: Confirm that students have completed the test. If no students have taken the test yet, there won't be any stats available. You can check student participation details.

3. Update the App: Make sure you are using the latest version of the Classplus app. An outdated version can sometimes cause display issues. Update the app via your device's app store.

4. Clear Cache and Data: If you are encountering persistent issues, clear the app's cache and data. This step can often resolve glitches:
- On Windows, go to Settings > Apps > Classplus > Storage > Clear Cache and Clear Data.
- Restart the app and check if the issue persists.

5. Check Permissions: Ensure that the app has the necessary permissions to access data. This can include background data usage, which might impact its ability to display statistics.

6. Contact Support: If you have completed the above steps and are still faced with the issue, consider reaching out to Classplus support for assistance. Provide them with details regarding your account and the tests you are having difficulties with.

7. Review Support Documentations: Lastly, explore the Classplus documentation and features page for any additional resources that might help identify the cause of the stats issue: Teaching app features - [learn more].

Following these steps should help you troubleshoot the "No stats available" issue within the Classplus app effectively.

Troubleshooting Classplus tests not showing stats

To troubleshoot the issue of Classplus tests not displaying stats, follow these detailed steps:

1. Confirm Test Creation and Assignment:
- Ensure the test has been created and properly assigned to students. Double-check this by reviewing the test's visibility settings and assignments. Refer to the guide on creating and assigning tests for clarity: How to Create and Assign Test to Students? - [learn more].

2. Check Test Completion Status:
- Check if any students have completed the test. If no submissions have been made, there won't be any statistics available to display. Review your student submissions to determine if this is the case.

3. Review Participant Access:
- Ensure that the students who are supposed to take the test have the necessary permissions and access. If they face any limitations, they might not be able to submit their tests, leading to missing stats.

4. Update Classplus App:
- Ensure you have the latest version of the Classplus app. An outdated app version can cause issues with displaying statistics. Update the app through your device's app store for the best performance.

5. Clear Cache and Re-login:
- Clearing the app's cache can help remove any temporary issues. On a Windows device, you may clear the cache through the following steps:
- Go to Settings > Apps > Classplus > Storage > Clear Cache.
- After clearing the cache, log out of the app and log back in to refresh the data.

6. Check for App Permissions:
- Make sure that the app has the required permissions to access and display statistics. This is typically found in the app settings on your device.

7. Consult Classplus Support:
- If the problem persists after following these steps, reach out to Classplus support for further assistance. Provide them with specific details about the test and the stats issue.

8. Refer to Online Resources:
- Familiarize yourself with resources and FAQs related to Classplus to identify any known issues or additional troubleshooting tips: Classplus Troubleshooting Help - [learn more].

By following these steps, you should be able to diagnose and potentially fix the issues with stats not showing on your Classplus tests. Make sure to track user participation and completion statuses as these are crucial for accurate statistics.