Hi there! Sorry to hear you’re seeing that "account expired or invalid" message on both the 000 Player app and your TV. I’d love to help you get this sorted out.

To start, just to clarify—do you know if your subscription or account really hasn’t expired? Sometimes accounts can deactivate due to payment or server issues even if you think they’re still valid. Also, are you using the same login details on both the app and your TV?

Here’s a simple step-by-step we can try to fix this:

1. Log Out and Log Back In: On both your iPhone app and your TV app, log out of your 000 Player account completely, then log back in with your credentials. This often refreshes the account status.

2. Restart Devices: Close the app entirely on your iPhone (swipe up to close) and power off and on your TV or streaming device. Then reopen the app.

3. Check for App Updates: On your iPhone, go to the App Store, tap your profile, and check if there’s an update for 000 Player. On your TV, see if there’s an update available for the app as well.

4. Clear App Cache/Data: On your iPhone, you can try uninstalling the app and reinstalling it. This removes any corrupted data. For your TV, the method depends on the model, but often there is a setting to clear cache or data in the system settings under apps.

5. Verify Account Status: If your subscription is through a third-party or a website, check your account status there to make sure it’s active and payments are up to date.

If you’ve already tried these steps or continue to see the message, it might be related to a backend issue with the service provider. In that case, sometimes support teams do fixes on their side or reset account activations.

Could you please let me know if you’ve tried any of these already or if you want guidance with any particular step? Also, do you recall purchasing the subscription directly via the app, the website, or another platform? That info can help pinpoint the issue.

Looking forward to your reply!

i have tried, payment up to date. not working. logged out and back in. still not work. deleted the app on iphone went to redownload it it is not gone off my app store

Thanks for the extra info! It sounds like you've done all the right initial steps including confirming your payment, logging out and back in, and deleting and trying to reinstall the app on your iPhone. The fact that the 000 Player app isn't showing up for download in the App Store on your iPhone could be a key clue here.

Sometimes apps can be temporarily removed from the App Store for updates or regional restrictions, or there might be an issue with your Apple ID or country settings that is preventing you from seeing the app.

Here’s what I suggest next:

1. Double-check App Store country/region:
Go to your iPhone’s Settings > your name > Media & Purchases > View Account > Country/Region. Make sure this matches the region where 000 Player is available in the App Store.

2. Search in the App Store carefully:
Sometimes the app might have a slightly different name or there could be multiple similar apps. Try searching exactly "000 Player" or use this direct link from the official App Store page on a browser or another device: 000 Player on App Store and then try to open that link on your iPhone. This can sometimes prompt the App Store to show the app if it’s still available.

3. Restart your iPhone:
A quick reboot can refresh App Store availability and settings.

4. Check Apple ID restrictions:
If you have any content or age restrictions set, go to Settings > Screen Time > Content & Privacy Restrictions and make sure they’re not blocking the app.

5. Try downloading via another Apple ID:
If possible, try signing out of your Apple ID temporarily and sign in with another account to see if the app appears for download.

If after these checks the app still isn’t available in the store, it could be the app has been removed from the App Store in your region or temporarily pulled for an update. In that case, the best course is to keep an eye on announcements from 000 Player or contact their support.

Does this all make sense, and would you like step-by-step help going through these checks? Also, if you can tell me your region or country, I can confirm if the app should be available there.

it says it not available in mg region when iv had it for months!!!

Thanks for letting me know that the app suddenly says it's not available in your region even though you’ve been using it there for months. This kind of change usually happens when the app’s availability is updated by the developers or regional restrictions shift.

Since this can be related to your App Store region being different or the app being restricted in your current country, here are some effective ways to fix this:

1. Change Your App Store Region Temporarily:
- On your iPhone, go to Settings > Your Name > Media & Purchases > View Account > Country/Region > Change Country or Region.
- Select a country where the 000 Player app is available (for example, the US or another supported country).
- You might need to enter a valid payment method and billing address for that country.
- After changing, open the App Store and try downloading the app again.

2. Use a VPN to Appear in Another Region:
- Install a reliable VPN app on your iPhone.
- Connect to a server in a country where the app is available.
- Then, attempt to access the App Store and download or open the app.
- Note: For app downloads, changing region as above is often required in addition to VPN.

3. Create a Second Apple ID for Another Region:
- Create a new Apple ID with the country set to a region where the app is available.
- Sign out of your current Apple ID on your iPhone and sign in with this new one temporarily to download the app.
- After downloading, you can switch back to your main Apple ID and keep using the app if it launches correctly.

4. Check for Official Updates from 000 Player:
- Sometimes the developers restrict the app due to licensing or legal reasons.
- Check 000 Player’s official website or social media channels to see if they announced changes regarding availability in your region.

If you want, I can guide you step-by-step through any of these options. Here’s a helpful tutorial video about changing App Store regions and solving “app not available in your country” errors for iPhone users: How to Fix App Not Available in Your Country - YouTube 1

Does that sound like a plan? Also, could you confirm which country or region your App Store is currently set to? That way I can tailor the next steps exactly for you.

it is set to the united kingdom just tried vpn to united states didn’t work