Hi there! I understand your NHK WORLD-JAPAN app is not loading on your TV. Could you please tell me a bit more about your TV setup? For example, what kind of TV or streaming device are you using (e.g., Roku, Amazon Fire TV, smart TV brand)? Also, any error messages or behavior you see when trying to open the app would be helpful.

In the meantime, here are some common steps to try:

1. Restart your TV or streaming device by powering it off, unplugging for a minute, and plugging back in.
2. Check your internet connection on the TV to ensure it’s working fine.
3. If using a streaming device like Roku or Fire TV, try uninstalling and reinstalling the NHK WORLD-JAPAN app.
4. Make sure your device firmware and the app itself are both updated to the latest version.
5. If you are using Roku, please note that NHK WORLD-JAPAN app will no longer be available from September 30, 2025, as it will be unsupported there1.

Could you share your device type and if you’ve tried any of these already? That way, I can guide you better!