Hello! I understand you’re having trouble accessing the NHK WORLD-JAPAN app on your TV. Could you please let me know the brand and model of your TV or the streaming device you use to run the app? That will help me give you the best advice.

Meanwhile, I’ll share some common points that might help:

1. Check Device Compatibility: Some devices, like Roku, currently cannot run the NHK WORLD-JAPAN app as the app is temporarily unavailable there. If you are using Roku, that may be the cause. 2

2. Reboot Your Device: Sometimes, a simple reboot of the TV or streaming device can resolve app launch issues.

3. App Update: Verify if the NHK WORLD-JAPAN app is updated to the latest version on your device’s app store.

4. Network Connection: Ensure your TV has a stable internet connection since NHK WORLD-JAPAN streams live.

5. Alternative Access: If the app is not supported on your TV, you can watch NHK WORLD-JAPAN live or on-demand via their official website or through other compatible devices like Apple TV, Amazon Fire TV, or Android TV. 6

Let me know your TV or streaming device model and anything you’ve already tried, and we’ll troubleshoot step-by-step from there!