Hi there! I understand you're having trouble accessing the "programs" section on the NHK WORLD-JAPAN app using your Amazon Fire Stick, while other content seems to work fine. Let's get this sorted out together.

To start, could you please tell me if this issue happens specifically with NHK WORLD-JAPAN app only, or do other apps also show similar problems accessing specific sections? Also, have you tried any troubleshooting steps so far, like restarting the app or the Fire Stick device? This will help me recommend the best next steps.

In the meantime, here are some steps that often resolve app-specific program access issues on the Fire Stick:

1. Restart the NHK WORLD-JAPAN App:
- From the Fire Stick Home screen, go to Settings > Applications > Manage Installed Applications.
- Find NHK WORLD-JAPAN and choose "Force Stop," then reopen the app.

2. Clear Cache and Data for the App:
- In the same Manage Installed Applications menu, select NHK WORLD-JAPAN again.
- Choose "Clear cache" and if that doesn’t help, try "Clear data" (note this may reset app preferences).

3. Restart Your Fire Stick:
- Hold down the Select and Play/Pause buttons together for about 5 seconds to restart the device.
- Alternatively, you can unplug the Fire Stick, wait 10 seconds, then plug it back in.

4. Check for App or Fire Stick Updates:
- Go to Settings > My Fire TV > About > Check for Updates.
- Ensure the NHK WORLD-JAPAN app is updated to the latest version via the Amazon Appstore.

5. Reinstall the NHK WORLD-JAPAN App:
- Uninstall the app, then reinstall it from the Amazon Appstore.
- Sometimes a fresh install resolves content loading issues.

If the problem persists after these steps, it might be related to the app’s compatibility or a server-side issue. Some users have found that sending the app directly to the Fire Stick through the Amazon website can help with compatibility1.

Would you like me to guide you through sending the app from the Amazon website to your Fire Stick? Also, please let me know if you see any error messages when trying to access the programs section.

Looking forward to your reply so we can get you enjoying your NHK WORLD-JAPAN programs again! Are you satisfied with these suggested first steps?