Hi! Thanks for reaching out about the full screen issue with the NHK WORLD-JAPAN app on your desktop PC. I’d like to help you get this working smoothly again. To start, can you tell me if you’re watching NHK WORLD through a browser or through a dedicated desktop app? Also, have you noticed if this happens with all videos or just live streams? Any recent changes like Windows updates or browser updates on your PC?

Meanwhile, here are some straightforward steps we can try first:

1. Browser refresh or restart: If you’re using a browser, simply refresh the page or close and reopen the browser to clear any hiccups.

2. Try full screen shortcut: When watching, press F11 on your keyboard. This key toggles full screen mode in most browsers.

3. Check browser zoom: Ensure your browser zoom is at 100% (hold Ctrl and press 0). Sometimes zoom settings affect full screen display.

4. Clear cache and cookies: This can resolve display issues by removing old files. In your browser settings, look for options to clear browsing data, and clear cached images and cookies.

5. Update browser: Make sure your browser is updated to the latest version as updates often fix compatibility problems.

6. Check display settings: On Windows 10, right-click the desktop, choose Display settings, and confirm your scaling is set to 100% or 125%. Very high scaling can cause apps not to display properly full screen.

If you’re using a dedicated NHK WORLD desktop app, try closing the app completely and reopening it. Also, check if there is an update available for the app.

Could you please try these and share what happens? If this doesn’t solve the issue, I’ll help dig deeper into your system settings or any known bugs affecting full screen on Windows.

Looking forward to your reply!

Tried all your remedies, but none worked.

Thanks for letting me know you tried those steps. Since the usual browser and app fixes didn't work, let's explore a couple of deeper possibilities specific to your Windows 10 desktop and the WebKit browser environment.

1. Check for any NHK WORLD-JAPAN service or app updates: Sometimes, the service or app itself rolls out updates affecting playback features like full screen. Since you're using WebKit on Windows 10, make sure the NHK WORLD website or app is fully updated. You may want to visit the official NHK WORLD-JAPAN app page just to confirm if anything recent has been reported: https://www3.nhk.or.jp/nhkworld/en/app/

2. Update or change the browser: WebKit-based browsers on Windows aren't very common, and sometimes there could be quirks with full screen video support. Could you try using a mainstream browser like Google Chrome, Firefox, or Microsoft Edge just temporarily to see if full screen works there? This will help isolate whether the issue is browser-related.

3. Check Windows compatibility settings: Right-click the browser app or the NHK WORLD-JAPAN app shortcut → Properties → Compatibility tab → ensure no compatibility mode is enabled, and try running the program as an administrator to see if this helps.

4. Graphics driver update: Outdated or corrupted display drivers can interfere with video playback features. You can update your Windows display driver by:
- Opening Device Manager (Win + X → Device Manager)
- Expanding “Display adapters”
- Right-clicking your adapter → Update driver → Search automatically for updated driver software

5. Advanced browser settings: Sometimes hardware acceleration or full screen permissions get disabled or blocked. In your browser settings, check under Privacy & Security or advanced settings to ensure:
- Hardware acceleration is enabled
- Full screen permissions are allowed for the NHK WORLD site

If none of these work, it might be helpful to uninstall and reinstall the entire browser or NHK app and clear all relevant data and cache completely.

Lastly, if this still doesn’t resolve the issue, it may be worth contacting NHK WORLD-JAPAN internal support directly via their official contact ([email protected]) for any backend or account-related issues impacting full screen capabilities.

Let me know how these go or if you want me to guide you through any of these steps in detail. Are you satisfied with these suggestions so far?

ok will try. thank you

I’d be happy to guide you through the NHK WORLD-JAPAN app installation! Since you’re on a Windows 10 desktop, here’s a straightforward way to get the app working for you:

1. Visit the Official NHK WORLD-JAPAN App Download Page:
Go to NHK WORLD-JAPAN app page. This page offers free apps for various devices including smartphones, tablets, and set-top boxes. For Windows PC, NHK WORLD doesn't have a dedicated desktop app, so watching via a browser is the common method.

2. Consider Using an Android Emulator for PC:
If you want the app itself on your Windows desktop, you can use an Android emulator like BlueStacks to run the NHK WORLD-JAPAN app. Here’s the general process:
- Download and install BlueStacks from its official site.
- Open BlueStacks and sign in with your Google account.
- Go to Google Play Store within BlueStacks, search “NHK WORLD-JAPAN,” and install the app.
- Once installed, you can run the NHK WORLD-JAPAN app inside the emulator just like on a mobile device.

More detailed steps are available here: Run NHK WORLD-JAPAN on PC with BlueStacks

3. Use NHK WORLD-JAPAN in your Browser:
Alternatively, to avoid any installation hassle, you can watch live and on-demand programs directly on their website at https://www3.nhk.or.jp/nhkworld/. This works seamlessly in browsers like Chrome, Firefox, or Edge on Windows 10.

If you want me to walk you through any specific step, please let me know! Are you satisfied with this installation guide?

will give it a try. thanks

Hi! You’re interested in learning how to use the NHK WORLD-JAPAN app and what features and benefits it offers. I’d be happy to explain.

Features of the NHK WORLD-JAPAN app:

1. Live TV & On-Demand Videos: You can watch NHK WORLD-JAPAN’s live news broadcasts and a variety of programs about Japan and Asia anytime through streaming.

2. Multilingual Support: The app lets you select your preferred language for video subtitles and interface, making it accessible worldwide.

3. Notifications & Alerts: You can receive notifications for important events like earthquakes or breaking news depending on your preferences.

4. Program Guide: The app includes schedules and information on upcoming shows so you can plan your viewing.

5. Easy Access: The app is available for free on smartphones, tablets, and compatible set-top boxes, giving you flexibility on the devices you want to use2 5.

Benefits:

- Stay informed with up-to-date news and cultural programs directly from Japan and Asia in a convenient, user-friendly format.
- Access content anytime and anywhere using your mobile devices.
- Choose your language preferences for better understanding.
- Get alerts about natural disasters or critical news events, helping you stay safe and aware2.

If you’d like, I can help you walk through the app’s interface or guide you on setting up notifications or language options. How does that sound? Are you satisfied with this overview?