[Bumpy] Connection lost

A
Ana
1 year ago In Bumpy
Connection lost

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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1 year ago

Hi there! I see that you're experiencing a "Connection lost" issue with Bumpy. That can certainly be frustrating! Let’s work together to get this resolved.

Could you please let me know a few details?
1. Is this issue occurring on all applications or just Bumpy?
2. Have you recently made any changes to your network, like adding new devices?
3. Are you connected to Wi-Fi or using mobile data?

With this information, I can better assist you in finding a solution.

A
Ana
1 year ago

The issue occuring just bumpy. I am connected to wifi

user
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48 Points 5 Followers
Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

View Profile
1 year ago

Thank you for the details! Since the issue seems to be isolated to Bumpy while you're connected to Wi-Fi, let’s work through some steps to troubleshoot this.

1. Restart the Bumpy App: Close the app completely and then reopen it. Sometimes a simple restart can fix connection issues.

2. Check Network Stability: Ensure that your Wi-Fi connection is stable. You can try using another device (like a smartphone or tablet) to check if it can connect to the internet without issues. If other devices are experiencing the same problem, it may be worth troubleshooting the Wi-Fi itself.

3. Clear the App Cache: Sometimes, clearing the app cache can help:
- Go to Settings on your Android device.
- Tap on Apps or Applications.
- Locate and tap on Bumpy.
- Tap on Storage and then select Clear Cache.
Restart the app after clearing the cache.

4. Check for App Updates: Go to the Google Play Store, search for Bumpy, and see if there's an update available. Ensure you are running the latest version of the app.

5. Reboot Your Device: A simple reboot of your Android device can sometimes resolve connectivity issues.

6. Router Restart: If the above steps don't help, consider restarting your Wi-Fi router. Unplug it for about 30 seconds, then plug it back in and allow it to fully restart.

Give these steps a try, and let me know how it goes! If the issue persists, we might look into more advanced solutions.

A
Ana
1 year ago

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