Hi there! I see you're experiencing an issue with your Bumble account where you're no longer getting likes or messages, including from your friends. I'd love to help you get this sorted out. To start, could you tell me if this stopped happening suddenly, or has it been gradually declining? Also, have you tried any fixes already, like logging out and back in, restarting the app, or checking your settings?

Once I have a bit more info, I can guide you through some steps tailored to your Android device running version 10 and the WebKit browser.

In the meantime, here's a general approach we can try:

1. Check Your Internet Connection: Make sure your device has a stable internet connection because poor connectivity can affect receiving likes and messages.

2. Clear App Cache and Data (Android Only): Sometimes the app's temporary files may cause glitches. On your Android device, go to:
- Settings > Apps > Bumble > Storage
- Tap "Clear Cache" first and check if the problem persists.
- If it does, try "Clear Data" (note this will reset your app preferences and may require logging in again).

3. Update or Reinstall Bumble App: If you're using an outdated version, some features might not work properly.
- Go to the Google Play Store, check for an update, or uninstall and reinstall the app to ensure you have the latest version.

4. Review Profile and Settings:
- Make sure your profile is complete with six photos and a filled-out bio, as Bumble users with incomplete profiles often receive less attention.
- Check your filters and preferences; too narrow filters can limit the number of potential matches or messages.
- Sometimes profiles get deprioritized if activity is low or if there are temporary account flags.

5. Check Blocked or Spam Messages:
- Ensure you haven't accidentally blocked users or that messages aren't filtered into spam folders within the app.

6. Sign Out/In and Restart the Device: Simple restarts can sometimes clear up undetected app issues.

If after these steps the problem remains, it may be worth contacting Bumble support directly or checking their server status in case of wider issues.

Would you like me to walk you through any of these steps right now? Also, has your subscription or account status changed recently?

Are you satisfied with this initial guidance, or shall we dig deeper together?

9 3

I deleted my account and turned it back on, I tried all the solutions but it didn't work

Thanks for the update and for trying those steps already. Since you mentioned you deleted your account and then reactivated it, that actually can complicate things a bit. Many apps like Bumpy treat account deletion seriously—sometimes the data and connections (likes, messages, matches) are permanently erased and not recoverable after deletion.

Here’s what might be happening and what I suggest:

1. Account Deletion Impact: When you delete your Bumpy account, it likely removes all your data, including likes and ongoing chats. Reactivating or creating a new account won’t restore those previous interactions because the previous data no longer exists. This is a common privacy and data policy practice to protect user info, and Bumpy’s privacy policy confirms account deletion removes stored information completely1.

2. Subscription Status: Deleting the app or the account does not necessarily cancel your subscription. If your subscription is active, you won’t have access to premium features unless you log in correctly with the active subscription. Double-check your subscription status in your Google Play account and with Bumpy.

3. Messaging and Likes Reset: Since your likes and messages are tied to your profile data, these won’t carry over after deletion. You will likely need to start fresh—rebuild your profile and reconnect with friends and matches.

4. Possible AI Moderation or Restrictions: Some users have reported that Bumpy has AI moderation that may sometimes lead to account limitations or even deletion if flagged, which could affect visibility and messaging4.

Next Steps For You:

- Confirm Subscription: Check your Google Play Store subscriptions and ensure your Bumpy subscription (if any) is active and associated with your current login.

- Create a New Profile: If you want to regain likes and messages, it might be necessary to rebuild your profile as a new user rather than reactivating a deleted one.

- Contact Bumpy Support: Given account deletion and recovery is sensitive, reaching out directly to Bumpy’s support team at [email protected] could clarify if any recovery options exist.

- Prevent Future Issues: Avoid deleting the account unless you’re ready to lose the likes/messages history permanently.

Would you like me to help you draft a message to Bumpy support for your situation? Or if you want, I can guide you through setting up a new profile optimized to get more interaction.

Are you satisfied with this explanation, or shall I assist you further?

What I meant was to delete the application and not my account also I have been facing this problem for almost more than 24 hours

Ah, I see—thank you for clarifying that you deleted the Bumpy app from your device but did not delete your account itself. That’s an important distinction!

Since you’ve kept your account but just removed the app, your likes and messages should remain intact on your account, and uninstalling the app shouldn’t delete any data. Your current issue with no new likes or messages for over 24 hours suggests something else is going on.

Here are some tailored steps to try now:

1. Reinstall the Bumpy App:
Download and install the latest version from the Google Play Store. Sometimes an outdated or corrupted app installation can cause syncing issues.

2. Log In with the Same Account:
After reinstalling, log in exactly with your credentials (email or phone number) to access your existing account.

3. Check App Permissions:
On your Android 10 device, go to Settings > Apps > Bumpy > Permissions. Make sure necessary permissions (especially for notifications and network access) are enabled, so you receive message alerts properly.

4. Check Notification Settings:
- In the app, go to Settings and verify that notifications for messages and likes are turned on.
- Also, check Android system Settings > Apps > Bumpy > Notifications to ensure notifications aren’t blocked.

5. Check Network Connection:
Confirm you have a stable internet connection (Wi-Fi or mobile data). Unstable or restricted networks may prevent new likes and messages from appearing.

6. Clear Cache if Issues Persist:
If reinstalling didn’t help, try clearing cache:
Settings > Apps > Bumpy > Storage > Clear Cache.

7. Log Out and Back In:
Sometimes logging out then back in refreshes your account data from the servers.

8. Verify Your Subscription Status:
If you have a premium subscription, check in Google Play > Subscriptions to ensure it’s active and linked to your account.

If none of the above resolves your issue, the problem might be on Bumpy’s server side or account-specific restrictions. In that case, contacting Bumpy support at [email protected] with details about your problem and device info would be the best next step.

Would you like me to guide you through reinstalling and checking these settings? How’s your network connection currently?

Are you satisfied with this approach so far?

3 1

When will they reply to me after a day?

Thanks for asking about Bumpy's customer service response time. Based on user reviews and experiences shared online, the typical response time from Bumpy support can vary. Some users report hearing back within 24 to 48 hours, but there are also reviews indicating that responses can sometimes take longer depending on the volume of requests they are handling1 5.

If you’ve already waited a day, it might be good to give them at least 48 hours to reply, especially if you contacted them on a weekend or holiday. Meanwhile, make sure your email spam or junk folder is checked in case their reply got filtered.

If you need, I can help you draft a follow-up message to gently remind them of your issue. Does that sound good? Are you satisfied with this info so far?

نعم

مرحبًا! بالنسبة لمراجعات وآراء مستخدمي تطبيق Bumpy، هناك تقييمات متفاوتة حسب تجارب الأشخاص. بشكل عام، التطبيق يحظى بتقييمات جيدة من عدد كبير من المستخدمين على منصات مثل Google Play حيث حصل على تقييم 4.3 من أصل 5 مع أكثر من 386 ألف تقييم، وكذلك على App Store بتقييم 4.5 من أصل 5 من أكثر من 10 آلاف مستخدم3 2.

لكن في نفس الوقت، توجد بعض الشكاوى التي طرحها المستخدمون على منصات مثل Trustpilot، حيث أعطى بعضهم تقييمات منخفضة بسبب مشاكل في الدعم أو أداء التطبيق4.

المستخدمون يذكرون أن التطبيق جيد لمن يبحث عن علاقات جدية ويُقدّرون وجود نظام تحقق للمستخدمين مما يقلل من الحسابات الوهمية، لكن كما هو الحال مع كثير من تطبيقات المواعدة، جودة التجربة قد تختلف حسب نشاط المستخدم وملف التعريف الخاص به. بعض التجارب على منتديات مثل Reddit تشير إلى أن بعض المستخدمين يشعرون بأن الخدمة تحتاج تحسينات خاصة في دعم العملاء والتواصل1.

هل ترغب أن أساعدك في فهم كيفية الاستفادة القصوى من التطبيق أو كيفية تحسين ملفك الشخصي لزيادة فرص التفاعل؟ أو هل هناك جانب معين في التطبيق تريد معرفة المزيد عنه؟

هل أنت راضٍ عن هذه المراجعة؟