Hello! I understand you're having trouble logging into your Bumpy app on your Wiko device running Android 12, and meanwhile, charges are still going through. That certainly sounds concerning. Could you tell me a bit more about what happens when you try to log in? For example, how long does it keep loading, and do you see any error messages? Also, have you tried any fixes so far?

In the meantime, I can guide you through some initial steps that often help with login stuck on loading screen issues:

1. Check Internet Connection: Make sure your device has a stable internet connection, either Wi-Fi or mobile data.

2. Force Stop and Clear Cache:
- Go to Settings > Apps > Bumpy.
- Tap Force Stop, then go to Storage and tap Clear Cache.
This clears temporary files that might cause loading problems without deleting your data.

3. Update the App: Check the Google Play Store for any available updates for Bumpy. An outdated app can have issues connecting.

4. Restart your Device: Sometimes a simple restart of your phone refreshes system resources and resolves glitches.

If those steps don’t work, you can try uninstalling and reinstalling the app to ensure everything is fresh and up to date.

Regarding the charges you mentioned: if the app continues to charge you even though you cannot access your account, I recommend checking your payment method statements carefully for details and dates. If unauthorized charges continue, it would be best to contact Bumpy's official support via their website or email [email protected] to report the issue and request a refund while they investigate.

If you want, I can also walk you through screenshots or a step-by-step video guide on fixing Bumpy’s loading problem on Android. Let me know how far you got with these steps or if you need help doing any of them!

Are you satisfied with this plan so far?