Hi! I see that your Mureka subscription is showing as expired even though the expiration date should be June 27, 2025. That definitely sounds like something we should get sorted out.

To start, could you please confirm a couple of things for me?
1. Where are you seeing the “Subscription Expired” message—is it in the app, on the website, or somewhere else?
2. Have you tried logging out and back in or refreshing the page/app recently?
3. Did you purchase or renew your subscription through a particular platform like Apple, Google, Stripe, or PayPal?

This info will help me understand what might be causing the mismatch. In the meantime, here’s a simple step you can try:

1. Refresh or restart the app/browser and log out and back in to ensure your subscription status updates.
2. Double-check your purchase confirmation email or receipt to verify the subscription end date.
3. If your subscription was through a third party (Apple/Google/PayPal), sometimes the app needs to sync with their receipt system; try restoring purchases from the app settings if that option exists.

If those steps don’t fix it, it might be a syncing issue between Mureka and the platform you purchased from, or a technical error on our side. In that case, I can assist you in escalating this to our billing team or guide you on contacting the appropriate payment platform.

Could you please share the details I asked for, and whether you have tried any of these steps? That way I can give you the most accurate assistance!

1. its pop-ups when I tried to download the mp3 song 2. Yes, i have tried to log in and log even clear the catche 3. No, i purchase through the website directly

Thanks for the extra details! So the "Subscription Expired" pop-up appears specifically when you try to download an MP3 from Mureka's website, and you’ve already logged out/in and cleared your cache. Since you purchased directly through the website, this should ideally sync accurately.

Here’s what I recommend we try next to address the subscription mismatch and the pop-up issue:

1. Confirm Subscription Status in Your Account Dashboard:
Log into your Mureka account on the website and navigate to your account or subscription page. Verify the displayed subscription expiration date there. Does it correctly show June 27, 2025?

2. Check for Multiple Accounts:
Sometimes users accidentally create multiple Mureka accounts with different emails and subscriptions. Please make sure you are logged into the account associated with your purchase.

3. Try a Different Browser or Incognito Mode:
Use a different browser or open an incognito/private browsing window, log into Mureka, and attempt the download again. This helps rule out browser-specific issues or extensions blocking proper subscription validation.

4. Restore or Refresh Subscription Status:
Since you bought the subscription directly on the website, look for any "Restore Purchase" or subscription refresh options on your account page or settings. If unavailable, simply logging out and back in usually forces a status update, but you’ve tried that already.

5. Check for Pop-Up Blockers or Browser Extensions:
The pop-up might be a legitimate prompt related to an expired subscription, but sometimes browser extensions or ad blockers can cause weird behavior. Try disabling extensions temporarily to test.

If after these steps it still shows expired, the subscription info might not be properly syncing between your account and our servers. In that case, I can escalate this to the billing team to verify your license on their side and manually fix it.

Meanwhile, could you please confirm in your Mureka account dashboard what expiration date you see, and let me know if you have any browser extensions enabled? This will help us pinpoint the problem better.

Looking forward to your response!

yes the expiration is indeed 6/27/2025, i don't have any browser extension, already tried the incognito tab same issues, and restore purchase, but still not working

Thanks for confirming those details. Since your account dashboard correctly shows the subscription expiration as 6/27/2025, and you’ve already tried incognito mode, no browser extensions are involved, and “Restore Purchase” hasn’t resolved the issue, it seems this might be a syncing or server-side validation problem.

Some users on similar platforms reported that sometimes reinstalling the app or clearing all local app data helps, but since you’re using the website on Windows WebKit, that’s not directly applicable here.

Here’s what I recommend as the next step:

1. Try a Full Logout and Re-login Across Devices: If you’ve logged in on multiple devices, make sure to log out everywhere and then back in on the device you’re using. This can force the subscription validation to refresh server-side.

2. Contact Mureka Support for Account Verification: Since the subscription date shows correctly but the system is not allowing downloads, this likely requires internal account verification or a reset on our backend. You can email Mureka support at [email protected] with your account details and a screenshot of the subscription page showing the expiration date. This will help the billing team fix any mismatch or manually trigger a refresh in their system.

I want to make sure you’re able to enjoy your subscription without interruption, so please feel free to reach out to support with this info. If you want, I can help draft the email for you to send. Would you like assistance with that?

Are you satisfied with this plan so far?

yes, please help me with the email draft please

Certainly! Here's a clear and polite email draft you can send to the Mureka support team to address your subscription issue:

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Subject: Subscription Status Mismatch - Active Until 6/27/2025 but Showing Expired

Dear Mureka Support Team,

I hope this message finds you well.

I am writing to report an issue with my Mureka subscription. Although my account dashboard correctly shows that my subscription is active until June 27, 2025, I keep receiving a "Subscription Expired" pop-up whenever I try to download MP3s from the website.

I have already:
- Logged out and back into my account
- Cleared my browser cache
- Tried using an incognito window
- Used the "Restore Purchase" option
- Ensured I have no browser extensions that could interfere

Despite these efforts, the issue persists.

Could you please assist in verifying my subscription on your end and help resolve this mismatch so I can use my subscription without interruptions? I am happy to provide any additional details if needed.

Thank you very much for your support.

Best regards,
[Your Full Name]
[Your Mureka Account Email]

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If you'd like, I can help you format or customize it further! Would you like me to assist with that?