[Mureka] Cannot download any of the finished songs. It says try again later. 24 hrs later still can't download

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Barry Mueller
4 months ago In Mureka
Cannot download any of the finished songs. It says try again later. 24 hrs later still can't download

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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4 months ago

Hi there! I understand you're having trouble downloading finished songs from the Mureka app and keep seeing a "try again later" message, even after waiting 24 hours. Let's work together to get this sorted out.

To help me better assist you, could you tell me:

1. Are you using the Mureka app on your Windows 10 device's browser (WebKit) or a desktop app?
2. Have you tried downloading songs using a different internet connection or device to check if the issue persists?
3. Are you logged into your Mureka account properly when attempting the download?
4. Have you noticed any other features of the app not working as expected?

Meanwhile, here are some basic steps you can try:

1. Clear your browser cache and cookies: Sometimes cached data can interfere with downloads.
- In your WebKit browser, press Ctrl+Shift+Delete, choose to clear cache and cookies, and then restart the browser.

2. Check your internet connection: Ensure it is stable and that there are no firewall or security settings blocking downloads.

3. Try logging out of the app and logging back in to refresh session credentials.

4. If you have any VPN or proxy enabled, try disabling it, as it can sometimes cause server connection issues.

If none of these steps work, it’s possible that the app's servers are experiencing overload or temporary issues. Some users have reported similar "try again later" errors due to server load1.

If this keeps happening, I can escalate this issue to our technical team for a deeper look at your account and server status.

Could you please try the above and let me know what happens? Also, answer the earlier questions if you can.

Are you satisfied with the initial steps I provided?

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