Hi there! I understand you're able to access your songs on your iPhone but not on your Macintosh computer running OS X 10.15.7 through the Mureka app. Let’s get to the bottom of this together.

To start with, could you tell me a bit more about what happens when you try to access your songs on your computer? For example:
- Are you using the Mureka app on your Mac or accessing via a web browser?
- Do you see any error messages, or does the app/page just not load your songs?
- Have you signed into the same Mureka account on both your iPhone and Mac?

Meanwhile, here are a few steps we can try:

1. Check Internet Connection: Make sure your Mac is connected to the internet with a stable connection just like your iPhone.

2. App or Browser Update: If you’re using an app version on your Mac, try checking for updates. For web access, ensure your browser is up to date.

3. Clear Cache and Cookies: If accessing via browser, clearing the browser cache and cookies can refresh your session and resolve loading issues.

4. Sign Out and Back In: Sometimes logging out of the Mureka app or website on your Mac and signing back in can refresh account sync and access permissions.

5. File Access Permissions: On your Mac, check if Mureka app (if app) has proper permissions to access your music files in System Preferences > Security & Privacy > Privacy tab. This is especially relevant if your music is synced locally.

If none of these help, can you please let me know:
- Have you been able to access the songs on your computer before, or is this the first time?
- Did this issue start recently after an update or any change?

With these details we can dig deeper or explore alternative ways to get your songs working on your Macintosh. Looking forward to your reply!

Up until this morning I could use my computer or phone, now the computer shows me as a free member with no songs, I am a premier member who has created at leasty 50 sons over the past month?

Thanks for those details! It sounds like your Mureka app on your Mac suddenly downgraded your account status to free and is no longer showing your created songs, even though you are a premier member and have been using it actively.

This kind of issue could be related to an authentication or sync problem between your Mac app and the Mureka servers. Since your iPhone still shows your correct membership and songs, the problem seems limited to your computer.

Here’s what I recommend trying next:

1. Sign Out and Sign Back In on your Mac: This forces the app to refresh your account status and content. Close the app completely, then log out from your account within the app. Restart the app and log back in using your premier member credentials.

2. Check for App Updates: Open the App Store on your Mac and check if there’s an update available for the Mureka app. Bug fixes might be included in a newer version that resolves sync or membership display errors.

3. Clear Cache/Data: If the app allows, go to its settings and clear any stored cache or temporary data related to your account. Alternatively, uninstalling and reinstalling the app can achieve a similar effect.

4. Verify Internet Connection and Firewall Settings: Ensure your Mac’s internet connection is stable and that there are no firewall or security settings preventing Mureka from communicating fully with its servers.

5. Account Verification on the Web: Log into your Mureka account on their official website (https://www.mureka.ai/) using a browser on your Mac to confirm that your premier membership and songs appear correctly there as well. If they don’t, the issue might be with your account status on their servers.

If the problem persists after these efforts, it could indicate a backend issue on Mureka’s side or a bug affecting Mac users specifically. In that case, contacting Mureka’s support team may be needed. You can reach them at [email protected], providing details about your account and the problem.

Let me know how these steps go, and I’m here to help with any part of the process! Are you ready to try them now?