[Folio] App Folio not opening. Just thinking and thinking. I cleared the cache and gave phone permission.

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Laura
7 months ago In Folio
App Folio not opening. Just thinking and thinking. I cleared the cache and gave phone permission.

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Emily Roberts

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7 months ago

Hi there! I see that your Folio app is stuck on the loading screen even after clearing cache and ensuring the app has phone permissions. Let's try a few more things to get it working for you.

Here’s what you can do step-by-step on your Windows device using WebKit browser:

1. Close the App Completely: Make sure Folio app is fully closed. On Windows, you can right-click the app icon on the taskbar and choose "Close window" or use Task Manager (Ctrl+Shift+Esc) to end the app process.

2. Check Internet Connection: A slow or unstable internet connection can cause loading issues. Try switching from Wi-Fi to a wired connection or restarting your router.

3. Logout and Login Again: If the app interface lets you log out on the loading screen, try logging out and then logging in again. This refreshes the session.

4. Clear Browser Data: Since you’re using WebKit, clear the browser cache and cookies specific to the Folio web app:
- Go to WebKit Settings > Privacy & Security > Clear browsing data.
- Choose cached images and files, and cookies.

5. Update the App/Browser: Ensure both your Folio app and WebKit browser are updated to the latest versions. Sometimes updates fix loading bugs.

6. Disable Browser Extensions: Extensions can interfere with web apps. Try disabling them temporarily, then open Folio again.

7. Reinstall the App: If you’re using a standalone Folio app on Windows, uninstall it, restart your computer, and reinstall the latest version.

If after these steps it still doesn’t open, it could be an issue with the app server or your account permissions. In that case, I’d recommend reaching out to Folio support at [email protected] with details of your issue.

Would you like me to help guide you through any of these steps in detail? Are you using a standalone Folio app or accessing it through the WebKit browser?

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