[Folio] Data keeps disappearing. Have deleted app and reinstalled. Also restarted iPhone.

M
Margaret
1 year ago In Folio
Data keeps disappearing. Have deleted app and reinstalled. Also restarted iPhone.

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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1 year ago

Hi there! I'm here to help you with the issue of disappearing data in the Folio app. I understand that you've already deleted the app, reinstalled it, and restarted your iPhone. To help get to the bottom of this, could you please provide a bit more detail on what specific data is disappearing? Is it certain types of files, or is it more related to the app's settings or configurations?

Additionally, just to ensure everything's configured correctly, let’s check a few settings:

1. iCloud Settings: Please go to Settings > Your Name > iCloud, and make sure that Folio is enabled.
2. App Permissions: Check if the app has the necessary permissions to access your data under Settings > Privacy.
3. Check for Updates: Ensure that your iPhone is running the latest version of iOS by going to Settings > General > Software Update.

Once you've checked those, let me know if you're seeing any changes or if we need to dig deeper!

M
Margaret
1 year ago

All above done. Asked to sign in, which I did, all info there now. But this always happens, and at inopportune times, and don’t have access to wifi to resonate, etc.

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56 Points 7 Followers
Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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1 year ago

Thanks for the details! It sounds like the Folio app is requiring you to sign in frequently, which can definitely be inconvenient, especially without consistent Wi-Fi access. This behavior might happen if the app isn't storing your login session properly or if there's an issue with how it's handling offline data.

Here are a few steps we can take to address this:

1. Check Background App Refresh: Make sure that Folio is allowed to refresh in the background. Go to Settings > General > Background App Refresh, and ensure that it’s enabled for Folio. This might help with keeping your session active.

2. Sign Out and Sign Back In: Sometimes, signing out of the app and then signing back in can reset any session-related issues. Simply go to the app’s settings and sign out, then sign back in.

3. Check Network Settings: Since you've mentioned that you don't always have Wi-Fi, ensure that your mobile data settings allow the Folio app to use mobile data if Wi-Fi is not available. Go to Settings > Cellular and make sure that Folio is toggled on.

4. Clear Cache and Data (if possible): Depending on the app's settings, clearing cache or data may help. However, be careful with this step, as it might remove any locally stored data.

5. Contact Support: If the issue persists, it might be a good idea to reach out directly to Folio support. They may have updated solutions or insights. You can contact them at [email protected].

Try these steps, and let me know how it goes! Are you satisfied with this solution, or do you need more assistance?

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