Hi there! I see you're having trouble with the EF Campus Connect app getting stuck in a loading cycle on your iPhone running iOS 18.1.1. Let's see if we can get you back up and running smoothly.

Just to start, have you already tried closing the app completely and restarting it? If not, here’s a quick step to try:

1. On your iPhone, swipe up from the bottom of the screen and pause in the middle (or double-click the home button if you have one).
2. Find the Campus Connect app preview and swipe it up off the screen to close it.
3. Then, open the app again.

If that didn’t help, here are a few more steps:

2. Restart your iPhone:
- Press and hold the side button and either volume button until the power off slider appears.
- Slide to power off.
- After it turns off, press and hold the side button again until the Apple logo shows.
Then try opening the app again.

3. Check for an app update:
- Open the App Store and tap your profile icon.
- Scroll down to see if EF Campus Connect has an update available, and if yes, update it.

4. Make sure your iOS and the app are fully updated, as older versions can sometimes cause loading issues.

5. Clear app cache or reinstall the app:
- Since iOS doesn’t have a direct cache clear option, try deleting the app:
- Press and hold the app icon until it wiggles.
- Tap the “X” or “Remove App” and confirm.
- Then, re-download it from the App Store.

6. Check your internet connection:
- Try switching between Wi-Fi and cellular data to see if the app loads.
- Sometimes connectivity issues can cause apps to load indefinitely.

If you’ve already tried these or the problem persists, it might be linked to your account or a backend issue.

Would you like me to guide you through any of these steps in more detail? Or do you want me to check if there are any known issues with the EF Campus Connect servers currently?

Let me know!

When I start the app it just load in cycle … It happened from few days and can’t access to the app :(

Thanks for letting me know the app gets stuck in a loading cycle for a few days now. Just to make sure, have you tried locking and then unlocking your iPhone while the app is loading? Sometimes, simply locking your phone and then unlocking it can help the app finish loading properly1.

If that doesn’t work, here’s a step-by-step approach we can try tailored to your iPhone running iOS 18.1.1:

1. Force close the app: Swipe up from the bottom (or double-click the Home button if you have one) to open the app switcher, then swipe the EF Campus Connect app preview up to close it fully.

2. Restart your iPhone:
- Press and hold the side button and either volume button until the power off slider appears.
- Slide to power off, then power back on by holding the side button.

3. Check your internet connection: Switch between Wi-Fi and cellular data to ensure it’s not a network issue.

4. Update the app: Open the App Store, tap your profile icon, and see if there’s an available update for EF Campus Connect.

5. Reinstall the app: Delete and reinstall the app to clear any cached or corrupted data since iOS does not have a direct cache-clear option.

If none of these steps clear the loading loop, it might be an issue with your account synchronization or a server-side problem. Would you like me to check if there are any current outages or backend issues with EF Campus Connect? Or, if you want, I can help you contact support for a deeper look.

Let me know what you prefer!

Everything solutions result as before

Thank you for trying all these steps already. Since the EF Campus Connect app continues to load in a cycle despite force closing, restarting, reinstalling, and checking your connection, it suggests a deeper issue could be at play, possibly related to backend systems or your account.

Here’s what I recommend next:

1. Check EF Campus Connect Service Status
Sometimes server-side issues cause the app to hang on loading. EF does provide customer support resources where announcements about outages or ongoing issues might be posted. You can visit EF’s customer support page for updates and possibly reported issues here:
https://www.ef.edu/ils/customer-support/

2. Contact EF Support for Account or Backend Issues
Since it’s been persisting for days and on your updated iOS 18.1.1 device, EF’s support team can investigate whether your account or their systems are causing the loading loop. You can reach them via the support contact page here:
https://eflang.my.site.com/help/s/contactsupport?language=en_CA

3. Try Logging in from Another Device or Web
If possible, try accessing your EF Campus Connect account from a PC or another smartphone to check if the issue is specific to your iPhone app or account-wide. This can help pinpoint if your account data is causing the problem.

4. Wait for an Official Fix or Update
If it turns out to be a wider issue, EF will likely release an app update or server fix. Keep your app updated and stay in contact with their support.

If you want, I can help you draft a message to EF support explaining your issue or guide you step-by-step to contact them. Would you like that?

Also, did you try accessing any other EF services or websites without trouble on your device? This can help clarify if it’s an app-specific or broader connectivity problem.

Let me know how you’d like to proceed!