[Auntie Anne’s Rewards] Can’t login - stuck at update information page

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Thina Martinez
10 months ago In Auntie Anne’s Rewards
Can’t login - stuck at update information page

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Emily Roberts

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10 months ago

Hi there! Thanks for reaching out. I understand you’re having trouble logging into the Auntie Anne’s Rewards app because it's stuck on the "update information" page. Let's see if we can get that sorted out for you.

First, can you tell me a bit more about what happens when you get to that page? For example:
- Is the app prompting you to fill out any new information?
- Does it freeze or stay on that screen without letting you proceed?
- Have you recently updated the app or your iOS (iPhone's system)?

While you share that, here are some quick steps to try that usually help with this kind of problem:

1. Force close and restart the app: Swipe up from the bottom of your iPhone screen and pause (or double-click the Home button if your model has one). Then swipe the Auntie Anne’s Rewards app off the screen to close it. Reopen it and try again.

2. Check app update: Make sure you have the latest version of the Auntie Anne’s Rewards app from the App Store. Sometimes, bugs like this are fixed in updates.

3. Internet connection: Ensure you have a stable internet connection, either Wi-Fi or cellular.

4. Restart your iPhone: A quick restart can clear temporary glitches. Just power off your phone, wait a few seconds, then power it back on.

If these don’t help, it could be an issue with the account information the app is trying to update or a server-side issue. In that case, I can guide you on how to reset your password or check your account info online as a next step.

Would you mind telling me if you’ve tried any of these already or what exactly you see on the update information page? That way, I can tailor the help specifically for you.

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