Hi there! I understand you're running into frequent "high traffic" messages on the OpenEvidence platform and it’s making it hard for you to use the app consistently. Let’s try to get this sorted out.
To start, could you tell me if this happens at certain times of the day or is it random? Also, are you accessing OpenEvidence through a web browser on your Windows 10 device or an app?
In the meantime, here are some steps we can try to help mitigate the issue:
1. Check Your Internet Connection: Sometimes a slow or unstable connection can cause delays that make the app think the server is overloaded. Try restarting your router or switching from Wi-Fi to a wired connection if possible.
2. Clear Browser Cache (for Web Access): Since you’re using WebKit on Windows 10, clearing your browser cache and cookies can help resolve any corrupted temporary data that might cause loading issues. - Go to your browser settings. - Find the option for clearing browsing data. - Select "Cached images and files" and "Cookies and other site data." - Clear them and try logging back in.
3. Use During Off-Peak Hours: If you notice the high traffic message happens during typical peak times, try accessing the platform early morning or late evening when fewer users might be online.
4. Update the App or Browser: If you use the OpenEvidence app (iOS/Android) or your browser is outdated, updating to the latest version can improve performance and connectivity.
5. Try a Different Browser: Sometimes, the WebKit browser might have compatibility issues. If possible, try accessing OpenEvidence via another browser like Chrome or Firefox on your Windows 10 device.
From what I found, OpenEvidence is experiencing very high demand recently, and they have sometimes had to limit usage temporarily to manage traffic spikes9. If the problem persists despite these steps, it may be related to server-side constraints which could only be resolved by their team scaling their infrastructure.
Could you try these steps for me and let me know if you still see the high traffic message? That way, I can assist you further or help escalate the issue if needed.
Are you satisfied with this solution I provided so far?
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Emily Roberts
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Hi there! I understand you're running into frequent "high traffic" messages on the OpenEvidence platform and it’s making it hard for you to use the app consistently. Let’s try to get this sorted out.
To start, could you tell me if this happens at certain times of the day or is it random? Also, are you accessing OpenEvidence through a web browser on your Windows 10 device or an app?
In the meantime, here are some steps we can try to help mitigate the issue:
1. Check Your Internet Connection: Sometimes a slow or unstable connection can cause delays that make the app think the server is overloaded. Try restarting your router or switching from Wi-Fi to a wired connection if possible.
2. Clear Browser Cache (for Web Access): Since you’re using WebKit on Windows 10, clearing your browser cache and cookies can help resolve any corrupted temporary data that might cause loading issues.
- Go to your browser settings.
- Find the option for clearing browsing data.
- Select "Cached images and files" and "Cookies and other site data."
- Clear them and try logging back in.
3. Use During Off-Peak Hours: If you notice the high traffic message happens during typical peak times, try accessing the platform early morning or late evening when fewer users might be online.
4. Update the App or Browser: If you use the OpenEvidence app (iOS/Android) or your browser is outdated, updating to the latest version can improve performance and connectivity.
5. Try a Different Browser: Sometimes, the WebKit browser might have compatibility issues. If possible, try accessing OpenEvidence via another browser like Chrome or Firefox on your Windows 10 device.
From what I found, OpenEvidence is experiencing very high demand recently, and they have sometimes had to limit usage temporarily to manage traffic spikes9. If the problem persists despite these steps, it may be related to server-side constraints which could only be resolved by their team scaling their infrastructure.
Could you try these steps for me and let me know if you still see the high traffic message? That way, I can assist you further or help escalate the issue if needed.
Are you satisfied with this solution I provided so far?