Hi! I understand you're having trouble receiving the password reset email from the OpenEvidence mobile app. Let's see if we can get this sorted out for you.

To start, could you please confirm a few things for me?
- Are you sure the email address you entered in the app is correct and the one registered with your OpenEvidence account?
- Have you checked your email's spam or junk folder to see if the reset email ended up there?
- Also, are you connected to a stable internet connection on your mobile device?

Meanwhile, here are some quick steps you can try:

1. Double-check the email address entered in the app to ensure there are no typos.
2. Look in your spam or junk folder for the password reset email.
3. Try requesting the password reset email again, but this time make sure you have a good internet connection.
4. If possible, try performing the reset through a desktop browser like Google Chrome on your Windows machine, as sometimes mobile apps can have issues with email triggers.

If none of these work, sometimes email providers block automated messages or delay delivery. In that case, it might help to add the sender's email address (from OpenEvidence) to your contacts or safe senders list.

Can you let me know if you've already tried any of these steps? That will help me guide you better.

Your account is created via Microsoft authentication, so password management is handled by Microsoft. If you need to update your password, please go to your Microsoft account settings. This is what I get. I do not have a microsoft account for my personal email, which is what my OpenEvidence account is under.

Thanks for the extra info! It sounds like your OpenEvidence account might be using Microsoft authentication behind the scenes, but your email isn't actually tied to a Microsoft account. This can happen if the app or system expects Microsoft authentication but your email isn’t registered with Microsoft.

Here’s what I suggest to clarify and resolve this:

1. Confirm Account Type:
Since you mentioned you don’t have a Microsoft account linked to your personal email, it’s possible your OpenEvidence login was set up with a different method and the app is mistakenly asking for Microsoft authentication. Can you check if you originally signed up using an email/password combo or through another third-party login (Google, Facebook, etc.)?

2. Try Local Password Reset on OpenEvidence (not Microsoft):
If your email isn’t a Microsoft account, the reset should come from OpenEvidence’s own system, not Microsoft’s. Re-attempt password reset via the OpenEvidence app or website ensuring you choose the “reset password” option not tied to Microsoft sign-in.

3. Contact OpenEvidence Support Directly:
It sounds like there may be some account configuration confusion on their backend. Reach out to OpenEvidence’s dedicated support team to clarify your login type and request help to reset your password without Microsoft account involvement.

In the meantime, if you want to dig deeper on Microsoft account confusion, some users have had similar “account doesn’t exist” errors when accounts weren’t properly registered with Microsoft:
- Microsoft community discussions mention trying to log in with local accounts or verifying email addresses: 1
- Microsoft troubleshooting guide for sign-in issues: 6

If you want, I can help guide you on contacting OpenEvidence support or checking your account setup. Does this sound like your situation?

Yes please

Thanks for asking about OpenEvidence app's features and reviews! Here’s a quick overview to help you understand what the app offers and how users find it:

Features:
- OpenEvidence is an AI-powered medical information platform designed mainly for health care professionals. It aggregates, synthesizes, and visualizes clinically relevant evidence from trusted sources like JAMA and the JAMA Network specialty journals.
- The app provides accurate, evidence-based answers to clinical questions at the point of care. It supports multimedia content and clinical findings to assist in medical decision-making.
- It aims to streamline access to peer-reviewed medical literature in easily understandable formats.
- It’s FREE for verified U.S. health care professionals.
- Available on major app stores like Apple App Store and Google Play with high user ratings.

User Reviews:
- On the Apple App Store, OpenEvidence has a rating of 4.9 out of 5 from over 4600 users, reflecting high user satisfaction.
- On Google Play, it holds a rating of 4.8 with more than 2300 ratings, again signaling strong positive feedback from users.

For more official info about the app and its offerings, you can visit the OpenEvidence website here: OpenEvidence

If you want, I can help you with further questions about specific features or help with app setup or troubleshooting. Does this info help with your inquiry?

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How can I contact OpenEvidence's support team

You can contact the OpenEvidence support team by emailing them directly at [email protected]. This is the best way to get help with account issues like the Microsoft authentication confusion you described or any other support questions you might have.

If you have general questions about your account or the OpenEvidence services, reaching out via that email should connect you with the customer support team who can assist further.

Would you like me to help you draft an email explaining your situation, or is there anything else you'd like to know before contacting them?

OpenEvidence Contact Support

How to reach OpenEvidence tech support by phone?

Thanks for your patience! According to the information I found, OpenEvidence's phone number for their organization is (206) 623-1986. While this is listed as their official contact number, keep in mind that support for the app specifically might still be primarily handled via email at [email protected].

If you prefer calling, you can try that number to reach their team and ask to be connected with technical support for the app or your account issues.

Would you like advice on what to say when you call, or help drafting an email just in case?

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yes please help me draft an email

Sure! Here's a clear and polite draft email you can send to OpenEvidence support to explain your issue with logging in and the Microsoft authentication message:

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Subject: Assistance Needed with Password Reset and Microsoft Authentication

Dear OpenEvidence Support Team,

I hope this message finds you well. I am experiencing difficulty logging into my OpenEvidence account. When attempting to reset my password, the app prompts me with a message stating that password management is handled through Microsoft authentication. However, my account is registered with my personal email that is not linked to a Microsoft account.

Could you please help me resolve this issue? I would appreciate guidance on how to reset my password or update my login information without using Microsoft authentication.

Thank you very much for your assistance. I look forward to your response.

Best regards,
[Your Full Name]
[Your Registered Email Address]

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Would you like me to help customize this further or include any additional details?

so where do I send this letter;

You should send your email to OpenEvidence’s support email address: [email protected]. This is the official contact point for customer and technical support inquiries.

If you want to be extra sure or explore more, you can visit their website’s privacy or contact page here: OpenEvidence Contact, but the best method is the direct email I provided.

Would you like me to help you with anything else regarding your OpenEvidence account or app?