Hi there! It sounds like you’re trying to use the OpenEvidence app on your iPhone but are seeing a message saying, “product is not available in your area,” even though you want to use it at your office. I’d like to understand a bit more to help you better—could you tell me which country or region your phone’s App Store is set to? Also, have you recently moved or changed your location settings?

In the meantime, the common cause for this message on iOS devices is that the App Store region on your phone may not match a country where OpenEvidence is officially supported or available. Here’s a quick checklist to try and resolve this:

1. Check your region settings:
- Open Settings on your iPhone.
- Go to General > Language & Region.
- Check what region is set there. If it’s different from where OpenEvidence is supported, you may consider changing it temporarily.

2. Switch your App Store country:
- Open the App Store.
- Tap your profile icon (top right).
- Tap Media & Purchases > View Account > Country/Region.
- Change your country or region to one where OpenEvidence is available (commonly United States).
- Follow the prompts to update your payment method if needed.

3. Restart the phone: After making changes, restart your iPhone to refresh settings.

If you’re unsure which countries OpenEvidence supports, usually it’s available in major markets like the United States, but not all countries. Changing your region and App Store country is often the fix when you receive the “not available in your area” message1 4 10.

Let me know if you want me to guide you through these steps more specifically, or if you have already tried some of them! Are you currently signed in with your Apple ID that is tied to a specific country? That can also impact app availability.

Looking forward to your reply so I can assist you further!