Hi there! I understand your phone number is not linked to your UBA account, and you’re also unable to open the bank app on your iPhone running iOS 18.5. Let’s work through this together.

To start, could you tell me:

1. Are you receiving any specific error message when you try to open the UBA app?
2. Is the phone number you want linked to your account registered with UBA already or is this the first time you’re trying to link it?
3. Have you tried logging out and logging back into the app or reinstalling it?

Meanwhile, here’s a step-by-step guide to troubleshoot the phone number linking and app opening issue:

### Step 1: Verify the Phone Number in Your Account
- UBA requires the phone number you use for mobile banking to be registered with your bank account. If your number is not linked, you won’t get alerts nor be able to fully access banking services.
- Typically, to update or link a phone number, you may need to visit your nearest UBA branch or contact UBA customer service to update your record6.

### Step 2: Check App Login Process
- Open the UBA app, and if it forces you to create a new account rather than logging you in, this might mean the app doesn’t recognize your credentials or linked phone number.
- Try logging out (if logged in) and then log in again with the correct credentials.

### Step 3: Reinstall the UBA App
- Sometimes app glitches can prevent proper functioning. Delete the app from your iPhone, then reinstall it from the App Store. Make sure your iOS 18.5 is fully updated.
- After reinstalling, attempt login again.

### Step 4: Network and Permissions Check
- Confirm your iPhone has a stable internet connection (Wi-Fi or cellular data).
- Go to Settings > UBA app and ensure all necessary permissions (like cellular data access) are enabled.

If after this you still cannot link your number or log into the app, the next best step is to directly contact UBA support via their official phone lines or email for account-specific help3.

Would you like me to help you draft a message for customer service, or assist with any step here? Also, please let me know any error messages you see.

I’ve already opened an account in the UBA bank and I want to register to the bank app. And they are showing me that my phone number is not valid in the bank account

Thanks for the additional details! Since your UBA app is showing your phone number as "not valid" during registration, it likely means the number you’re entering is not currently linked or recognized in UBA’s system as associated with your bank account.

Here’s what we can do step-by-step to fix this:

### Step 1: Confirm Your Phone Number Format
- Make sure you’re entering your phone number in the correct international format. For Nigeria, this usually means starting with +234 followed by your local number without the leading zero.
For example, if your number is 08012345678, enter it as +2348012345678.

### Step 2: Check with UBA If Your Number Is Registered
- Sometimes during account opening, the phone number you want to use for mobile banking isn’t registered correctly or has changed. The app won’t recognize it unless it matches what UBA has on file.
- You will need to confirm this directly with UBA either by visiting a branch or contacting their customer service and requesting that your preferred phone number be linked to your bank account3.

### Step 3: Try Registering Again on the App
- After confirming your number is linked by UBA, uninstall and reinstall the app to clear any cache or saved incorrect data.
- Open the app and register again, entering your phone number in the correct format.

### Step 4: Use Alternative Registration Options
- If the app continues to reject your phone number, you may want to try registering using either your UBA account number or your debit/ATM card details as an alternative login method during the app registration process9.

If none of these options work, the most effective next step is to contact UBA customer support directly for assistance with linking your phone number properly or checking if there are any system-side blocks on your account or number.

Would you like help drafting a message or finding the correct contact details for UBA support? Also, please let me know if you've already tried entering the number in international format or using your account/card number to register.

Why is my phone number not recognized by UBA app?

Thanks for your question about why your phone number might not be recognized by the UBA app. The most common reason for this is that the phone number you’re entering during app registration or login is not linked or registered with your UBA bank account in their system.

Here are some key points to consider and steps to resolve this:

1. Phone Number Linked to Account:
The UBA app only recognizes phone numbers already linked to your bank account. If your phone number has changed or wasn’t properly registered when you opened your account, the app will show it as invalid or unrecognized.

2. Phone Number Format:
Make sure you enter your phone number in the international format. For example, for Nigeria, a number like 08012345678 should be entered as +2348012345678. Incorrect formatting can cause recognition failure.

3. Number Update at the Bank:
If you’ve changed your phone number recently or you think it’s not linked on the bank’s system, you’ll need to update your phone number via UBA. This involves either visiting a UBA branch or contacting their customer support to update your record. Once updated, the app will accept your number.

4. App Cache or Version Issue:
Sometimes, after an update or if the app has cached incorrect info, it might show phone number errors. Uninstalling and reinstalling the app can help clear this.

5. Customer Support Assistance:
If the above steps don’t resolve the issue, contacting UBA’s customer fulfillment center directly will be necessary. They can verify whether your phone number is linked properly or if any restrictions exist on your account2 3 9.

Would you like me to assist you in getting UBA’s direct support contact or guide you on what to say when you contact them?

Steps to link phone number to UBA bank account

Steps to link phone number to UBA bank account

Hi! Linking your phone number to your UBA bank account for the mobile app usually involves ensuring your phone number is registered and recognized by the bank’s system before you can use it to register or log into the app. Here’s how to go about it step-by-step:

### Step 1: Download and Install the UBA Mobile App
- Go to the App Store on your iPhone and download the official UBA Mobile Banking app if you haven’t already1.

### Step 2: Open the App and Start Registration
- Launch the app and select the option to register. You will be prompted to enter either your UBA account number or your debit/ATM card details to begin registration1.

### Step 3: Enter Your Phone Number
- When prompted, carefully enter your phone number in the correct international format, e.g., +2348012345678 for Nigerian numbers.
- This number needs to have been linked to your bank account by UBA already.

### Step 4: Verification and Linking
- The app will verify if the phone number you entered matches the number linked on file for your account.
- If it matches, you will proceed to set up your login PIN and complete the registration process.

### Step 5: If Phone Number Is Not Recognized
- If the app says your phone number is not valid or unrecognized, your number might not yet be linked to your account in UBA’s system.
- In this case, you will need to visit a UBA branch or contact UBA customer service to update your phone number on your bank record before continuing.

### Additional Tips:
- You can dial *919# for quick mobile banking services without the app as an alternative.
- If you face trouble registering on the app, uninstalling and reinstalling sometimes helps clear cached errors.

Would you like me to help you with UBA customer service contacts or guide you through the registration process in more detail?

Feel free to ask!

Steps to verify phone number in UBA app

Steps to verify phone number in UBA app

Steps to verify phone number in UBA app

Hi! To verify your phone number in the UBA app, you essentially need to ensure your number is linked and confirmed as part of your account registration and setup process. Here’s a straightforward way to verify your phone number within the UBA mobile app on your iPhone:

### Step 1: Open and Register on the UBA Mobile App
- Launch the app and begin the registration process by entering your UBA account number or your debit card details, as prompted2.

### Step 2: Enter Your Phone Number
- When asked, input your phone number in the correct international format, e.g., +2348012345678 for Nigerian numbers.

### Step 3: Phone Number Verification via OTP (One-Time Password)
- The app will send an OTP (a numeric code) to the phone number you entered.
- Enter this OTP into the app to verify that you have access to that number. This confirms ownership and links it to your account.

### Step 4: Complete Registration
- Once verified, finish the registration by setting up your login PIN and any other customization the app requests.

### Additional Tips
- If you want to update your phone number after registration, you may do so via the app’s settings or by contacting UBA customer support to update your records3.
- If you have trouble receiving the OTP, check your network connection and ensure the app has permission to send notifications.

Would you like me to guide you through these steps live, or help you with contacting UBA support if the verification fails?