If you are encountering a message stating that the pump you selected is not available while using the Exxon Mobil Rewards+ app, follow these steps to troubleshoot and resolve the issue:

1. Check Pump Availability: Ensure that the pump you are trying to use is operational. Sometimes, pumps can be temporarily out of service due to maintenance or other issues. You may want to try a different pump at the same location.

2. Update the App: Ensure that you are using the latest version of the Exxon Mobil Rewards+ app. Visit the App Store or Google Play Store, search for the app, and update if necessary.

3. Restart the App: Close the Exxon Mobil Rewards+ app completely and then reopen it. This can resolve minor glitches that may prevent pump authorization.

4. Re-enter Pump Number: Go back to the "Pay at Pump" option in the app, re-enter the pump number, and try to authorize it again. Ensure that you are entering the correct pump number as displayed at the station.

5. Check Your Rewards Account: Log onto your rewards account at emrewards.com to ensure that your account is in good standing and there are no issues with your available rewards or points.

6. Network Connection: Make sure your mobile device has a stable internet connection. A weak connection may hinder the app’s ability to communicate with the pump.

7. Contact Customer Support: If the issue persists, reach out to Exxon customer service at 1-888-REWARD+ (1-888-739-2730) for further assistance. Their team can provide specific guidance and troubleshoot any account-related issues.

By following these steps, you should be able to resolve the problem with the pump not being available. If necessary, consult the Exxon Mobil Rewards+ Mobile Application FAQs for additional help.

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