Hi there! I see you're having trouble signing back into the Exxon Mobil Rewards+ app on your iPhone. Could you tell me a bit more about the issue? For example, are you seeing an error message when you try to log in, or does the app just not respond when you enter your credentials? Also, have you tried any steps so far like restarting the app or your phone?

Once I understand the situation better, I can guide you through some specific steps to get you back in.

I've tried entering my phone number and it keeps saying I already have an account

Thanks for sharing that detail about the phone number and account message. It sounds like the app recognizes your number but may be running into a snag with the login process.

Here's a good approach to try next on your iPhone:

1. Clear the app cache (if possible): On iPhone, this usually means deleting the app and reinstalling it. This can remove any corrupted session or data causing the message.

2. Check if you can reset your password: When you enter your phone number on the login screen, there should be an option like "Forgot password?" Try that to see if you get a reset link or code, confirming your account.

3. Make sure you don't have multiple accounts: Sometimes, a phone number might be linked to more than one account if you signed up differently in the past.

4. If these steps don’t work, I recommend contacting Exxon Mobil Rewards+ Customer Service directly. They can look up your account status and assist further. You can call them at 1-888-REWARD+ (1-888-739-2730) or email [email protected] for support.

If you want, I can help guide you through the reset password steps or anything else. Let me know how you’d like to proceed!

Unable to resign into the app on my iphone

Thanks for clarifying that you can't sign in on your iPhone. Since you’re getting the message that your phone number is already associated with an account, the problem may be linked to the app's login process or password recognition.

Here’s a step-by-step approach that should help:

1. Use your email as username and reset password:
Instead of signing in with your phone number, open the app and tap "Sign In." Enter the email address you used when creating your account as your username. Then select "Forgot Password?" to receive a reset link or code via email. This can confirm your account and let you create a new password to regain access1.

2. Update the app:
Make sure you have the latest version of the Exxon Mobil Rewards+ app installed from the App Store. The newest version offers improved compatibility with iOS and fixes known sign-in bugs5.

3. Check Location Services:
The app uses location services to function properly. On your iPhone, go to Settings > Privacy > Location Services, and ensure it's enabled, and the Exxon Mobil Rewards+ app has permission to access your location2.

4. Reinstall the app:
If the above doesn't solve the problem, uninstall the app completely and then reinstall it. This clears cached data that might interfere with logging in3.

5. Contact Support if needed:
If after all these, you're still unable to sign in, I recommend contacting Exxon Mobil Rewards+ customer support directly at 1-888-REWARD+ (1-888-739-2730) or emailing [email protected]. They can verify your account status and assist further9.

Would you like me to walk you through any of these steps in more detail? Are you currently signed out or stuck on the sign-in screen?

Unable to resign into the app on my iphone

Unable to resign into the app on my iphone

Hi! I see you're having trouble signing back into the Exxon Mobil Rewards+ app on your iPhone. Since you’ve mentioned the issue repeatedly, and it says your phone number is already associated with an account, here’s a clear plan to help you resolve this:

1. Update the app:
First, make sure your Exxon Mobil Rewards+ app is updated to the latest version from the App Store. Updates often fix sign-in bugs or compatibility issues with iOS1 5.

2. Reset your password using email:
Instead of signing in with your phone number, try signing in with your email address linked to the account. On the sign-in screen, tap "Forgot Password?" to receive a reset link or code. This can confirm your account details and let you set a new password3.

3. Reinstall the app:
If updating didn't help, uninstall the app completely and then reinstall it. This clears any cached data that might be causing errors2.

4. Check Location Services:
The app may require location permissions to work correctly. On your iPhone, go to Settings > Privacy > Location Services and ensure it's turned on and that the app has permission.

5. Contact Customer Support:
If you're still unable to sign in after these steps, I recommend reaching out to Exxon Mobil Rewards+ support at 1-888-REWARD+ (1-888-739-2730) or email [email protected] for specialized help4.

Could you let me know which steps you have already tried? I’m happy to guide you through any of these with more detail! Are you currently on the sign-in screen, or does the app close or show an error when you try to enter your info?