Hi there! I understand you’re having trouble using your points on the Exxon Mobil Rewards+ app. I’d like to help get this sorted out for you. To begin, could you tell me a bit more about what happens when you try to use your points? For example, are you getting an error message, or does the option to redeem points just not show up?

In the meantime, here are some common steps that often resolve issues with using points in the app:

1. Check Your PIN: Sometimes the app asks for a PIN when you try to redeem points at the pump. This is a security measure to ensure only you can use your rewards. If you don’t recall setting or knowing your PIN, you might need to reset it via the app settings or by contacting support.

2. Confirm Points Availability: Make sure you actually have enough points in your account to redeem. You can view your points balance in the app or by logging into your Rewards+ account online.

3. App Version & Network: Ensure your app is updated to the latest version available in your store. Also, check that your device has a stable internet connection when trying to redeem points.

4. Location & Station Compatibility: Not all Exxon or Mobil stations accept points redemption via the app. Sometimes stations only allow manual entry of your loyalty number to get rewards.

5. Sign In Status: Verify that you are fully signed in with your correct account in the app.

If you have already tried any of these steps or are encountering something different, let me know so I can tailor further guidance for you!