Hi there! I understand that the Word Trip app on your Kindle device running Android 11 is not playing videos. To help you better, can you tell me a bit more? For example, are the videos not loading at all, or do they start but fail to play? Also, does this happen with all videos in the app or just certain ones?

Meanwhile, here’s a general approach we can try to fix video playback issues in Word Trip:

1. Check Internet Connection: Videos need a stable internet connection to load properly. Make sure your Kindle is connected to Wi-Fi or mobile data and the connection is steady.

2. Restart the App: Completely close the Word Trip app and reopen it. This can sometimes resolve temporary glitches affecting video playback.

3. Clear App Cache: On your Kindle, go to Settings > Apps > Word Trip > Storage and tap on Clear Cache. This removes temporary files that might be causing the issue without losing your progress.

4. Update the App: Make sure you have the latest version of Word Trip installed from the Amazon Appstore or if you sideloaded it, check for updates. New updates often fix bugs related to playback.

5. Restart Device: Sometimes a simple reboot of your Kindle can fix app problems.

6. Check Permissions: Ensure Word Trip has the necessary permissions, especially for storage or network access, under Settings > Apps > Word Trip > Permissions.

If after trying these steps videos still won’t play, let me know what you observed plus any error messages you might see. We can then try more advanced troubleshooting like reinstalling the app or looking into specific Kindle/Android 11 compatibility issues.

Does this make sense so far? Would you like help going through these steps?