Hi there! I see that your Word Trip app won't start on your Kindle device running Android 9. Let’s get it working together.

To start, could you tell me what exactly happens when you try to open the app? Do you see a black screen, does it crash immediately, or does nothing happen at all?

Meanwhile, here are some first-step troubleshooting actions we can try:

1. Force close and restart the app:
- From your Kindle’s home screen, open Settings > Apps & notifications > See all apps > Find Word Trip.
- Tap on it, then tap “Force Stop.”
- Now, try reopening the app to see if it starts properly.

2. Clear app cache:
- In the same app info screen, tap on “Storage & cache.”
- Tap “Clear Cache” to remove any temporary corrupted data that might be causing the issue.

3. Check for app updates:
- Go to the Amazon Appstore (since it's a Kindle device) and see if there’s an update available for Word Trip. Updating can often fix bugs.

4. Restart your Kindle:
- A simple device restart can clear temporary system glitches.

If none of these work, let me know if you have tried uninstalling and reinstalling the app before. We can consider deeper fixes if needed.

Does this make sense so far? And what exact behavior are you seeing when you launch the app?

Blank screen

Thanks for letting me know it’s a blank screen. That kind of display usually points to a software glitch, so let’s dig a bit deeper. You mentioned you’re on a Kindle device with Android 9, which is helpful info.

Since you see a blank screen when launching Word Trip, here’s a more targeted step-by-step approach:

1. Force Close the App:
- Go to Settings > Apps & notifications > Word Trip.
- Tap “Force Stop” to shut it down entirely.

2. Clear Cache and Data:
- While still in the app info screen, tap “Storage & cache.”
- Tap “Clear Cache” first.
- If the problem persists, return and tap “Clear Storage” or “Clear Data.”
Note: Clearing data will reset the app and may erase local progress unless your game data is saved in the cloud.

3. Check for App Updates:
- Open your Amazon Appstore (since it’s Kindle).
- Search for Word Trip and update if available.

4. Restart Your Device:
- Hold down your power button.
- Tap “Restart” or power off and turn back on.

5. Reinstall the App:
- If the above steps don’t fix the blank screen, uninstall Word Trip.
- Then reinstall it from the Amazon Appstore.

One important note: If you have game progress linked to an account (like Facebook or Google Play), it should be safe to reinstall without losing progress. But if it’s saved only locally, clearing data or reinstalling may erase it.

If you’d like, I can guide you through the process of backing up or checking your account connection before reinstalling. Does this sound okay? And have you tried any of these steps already? That way, I can tailor the next steps perfectly for you.

[Source: JustAnswer troubleshooting on Word Trip black screen issue] (https://www.justanswer.com/microsoft-office/j7upj-screen-black-word-trip-i-m-using-word-trip.html)