[Word Trip] Screen goes black

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Charles Underwood ( Lefty )
7 months ago In Word Trip
Screen goes black

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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7 months ago

Hi there! I see you’re having an issue where the Word Trip app shows a black screen on your Android 10 device using WebKit. I’d love to help you get this sorted out.

To start, can you tell me if the black screen happens right when you open the app, or does it appear after some time? Also, have you tried any fixes yet like restarting the app or your device?

In the meantime, here’s a step-by-step approach to resolve the black screen issue:

1. Force Close and Restart the App
- Go to your device Settings.
- Find “Apps” or “Apps & notifications,” then select Word Trip.
- Choose “Force Stop” to close the app completely.
- Reopen the app to see if the screen appears normally.

2. Clear App Cache
- In the same app info screen, tap “Storage & cache.”
- Tap “Clear Cache” to remove any potentially corrupted temporary files. This often helps fix display issues.

3. Check for App Updates
- Open the Google Play Store on your device.
- Search for Word Trip and see if there’s an update available.
- If yes, update the app, as developers release bug fixes that may resolve this.

4. Restart Your Device
- Power off your phone completely and turn it back on to refresh the system.

5. Reinstall the App (if above steps don’t work)
- Uninstall Word Trip from your device.
- Re-download it from the Play Store.
- Reinstalling can fix corrupted files that might cause the black screen.

Please try these and let me know if the screen still goes black. If it does, we can dig a little deeper!

Are you satisfied with this solution so far?

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