Hi there! I understand you're having trouble getting your Crosswords With Friends puzzle to load online. Let’s figure this out together.

First, can you tell me if you’re connected to the internet via WiFi or mobile data? Also, are other apps or websites loading fine on your device?

Meanwhile, here are some initial steps you can try based on your Android 9 device:
1. Check your internet connection: Make sure your WiFi is on and connected, or your mobile data is active. If you’re using WiFi, try moving closer to your router to strengthen the signal.
2. Force close the app: Go to Settings > Apps > Crosswords With Friends > Force Stop. Then reopen the app and see if the puzzle loads.
3. Clear cache: Still in Settings > Apps > Crosswords With Friends, tap Storage, then clear the cache (this deletes temporary files that might cause issues).
4. If clearing the cache doesn't work, you might want to clear app data as well (but be aware this may reset some app preferences).
5. Restart your device after these steps to refresh connections.

If after this the puzzle still won’t load, have you seen any specific error messages? And, are you logged into your account properly in the app? Sometimes logging out and back in can help too.

Let me know how it goes or if you’ve already tried some of these so I can guide you better!

Crosswords With Friends Help

Can't get puzzle on line

Thanks for letting me know you still can’t get the puzzle online. To help you better, could you tell me if you’re using WiFi or mobile data? Also, does the app open at all, or does it only fail when trying to load a specific puzzle?

Meanwhile, here’s a step-by-step guide tailored for your Android 9 device that should help resolve typical puzzle loading issues:

1. Confirm your internet connection is active and stable—whether it’s WiFi or mobile data. If on WiFi, make sure the router is on, and you’re close enough to get a strong signal.

2. Force stop the Crosswords With Friends app:
- Go to Settings > Apps > Crosswords With Friends
- Tap “Force Stop” to close the app completely.

3. Clear the app cache:
- In the same App Info screen, tap Storage > Clear Cache.

4. If clearing the cache doesn’t work, clear the app data (note: this may reset your settings or sign you out):
- Tap Storage > Clear Data

5. Restart your device to refresh network settings and memory.

6. Open the app again and try loading the puzzle.

If the problem persists, try logging out of your account and then logging back in. Also, ensure your app is updated to the latest version from the Google Play Store.

If you see any error messages or a black screen, please share that info—that would help narrow down the cause. This approach follows official troubleshooting steps recommended for Android users experiencing loading issues3 5 .

Let me know what happens after you try these, or if you’ve already done some of these steps!