Hi there! I’m here to help you get Crosswords With Friends back on your iPad. It's always a bit concerning when an app just disappears, but let's see what we can do about that.

First, could you let me know if you might have accidentally deleted the app or if there was a recent update that could have impacted it? If it's just missing, we may be able to reinstall it from the App Store.

Here's how to check and reinstall the app if needed:

1. Open the App Store on your iPad.
2. Tap on the Search tab at the bottom of the screen.
3. Type in “Crosswords With Friends” in the search bar. This link can direct you to the app: Crosswords With Friends on the App Store.
4. If you see it available for download, tap the Get button (or the cloud icon if you previously downloaded it) to reinstall the app.

Once reinstalled, open it and log back into your account. Your progress should still be there, as it’s linked to your account.

If you don’t see the app in the App Store or encounter any issues during the reinstallation, please let me know! We can explore some additional troubleshooting steps together.

I downloaded it again but I lost all my info on my stats so I’d like to ask if you could reinstall it from App Store and hopefully it will restore all my info and bonus points I worked and saved for a long period of time

I completely understand your concern about losing your progress and stats in Crosswords With Friends. Unfortunately, when the app is deleted from your device, any local data, including your progress and bonus points, can be lost. This can sometimes happen if the app was not properly linked to an account for cloud saving.1

Here are a few things you can check or try to potentially recover your lost stats:

1. Check Game Center: If your game was linked to Game Center, your progress may be saved there. Make sure you're logged into the correct Game Center account where you originally played the game.

2. Zynga Account: If you've registered or linked your Crosswords With Friends account to a Zynga account, try logging back into that account within the app to see if your stats and points are restored.

3. Cloud Saving: If the app has a cloud saving feature, ensure it's enabled so that your progress can be stored in the future after reinstalling.

If you haven’t linked your game to either Game Center or a Zynga account in the past, the chances of recovering the lost data may be slim. But it’s worth checking the settings of the app and ensuring that recovering lost stats is enabled for future use.

If these steps don’t help and you’re still unable to recover your information, contacting Zynga Support directly at [email protected] might be a good option as they can provide more specific assistance regarding account recovery.

Let me know if there's anything else I can help you with or if you have further questions!

Can I contact customer support for data recovery assistance?

Yes, you can definitely contact customer support for assistance with data recovery. The team at Zynga can help you with your concerns regarding lost stats and bonus points in Crosswords With Friends. Here’s how you can reach out to them for support:

1. Visit the Crosswords with Friends Help Center: You can create a customer service request directly through this link: Contact Us — Crosswords with Friends Help Center.

2. Provide Your Details: Be sure to include relevant information about your account and the issues you're facing with missing data. The more details you provide, the better they can assist you.

3. Follow Up: After you submit your request, keep an eye on your email for a response from their support team.

If you have any other questions or need further assistance while reaching out to them, feel free to ask! I'm here to help.