Hi there! Sorry to hear that you're having trouble accessing the puzzle in Crosswords With Friends on your Kindle. To get a better idea, can you tell me if you’re able to open the app at all and get to the main menu, or does it just not load the puzzle after selecting it? Also, are you connected to Wi-Fi or cellular?

Meanwhile, here are some simple steps we can try to get you back to puzzling:

1. Check Internet Connection: Make sure your Kindle's connected to a stable Wi-Fi network since the puzzles need online access.

2. Restart the App: Close the app completely (swipe it away from recent apps) and then reopen it.

3. Restart Your Kindle: Sometimes a quick reboot resolves temporary glitches.

4. Clear App Cache: On Android 9 Kindle, go to Settings > Apps > Crosswords With Friends > Storage > Clear Cache. This won’t delete your progress but can fix loading issues.

If these don’t help, let me know whether the app ever crashes or if there is an error message. We can look into further options or check if there’s a server issue affecting access.

Does that sound good to start with?

It's not loading the puzzle

Thanks for the update! Since the puzzle isn't loading, let's try some more specific steps tailored to your Kindle with Android 9:

1. Force Stop the App
Go to Settings > Apps > Crosswords With Friends > Force Stop. This stops the app completely. Then reopen it to see if the puzzle loads.

2. Clear Cache and Data
Again, under Settings > Apps > Crosswords With Friends > Storage, tap "Clear Cache" first. If that doesn’t work, try "Clear Data" (note, clearing data may reset app settings, so you might need to log in again).

3. Check for App Updates
Open the Amazon Appstore or Google Play (whichever you use), and check if there’s an update available for Crosswords With Friends. Running an older version sometimes causes loading issues.

4. Reinstall the App
If none of the above works, uninstall the app completely and reinstall fresh. This often resolves persistent loading issues.

5. Check Zynga Server Status
Sometimes server problems can cause puzzles not to load. You can check Zynga Support for any notices: https://zyngasupport.helpshift.com/hc/en/64-crosswords-with-friends/faq/10518-my-game-is-not-loading-what-should-i-do/

If after these steps your puzzle still won't load, let me know. We can try advanced troubleshooting or escalate it for further support.

Would you like me to guide you step-by-step on any of these?

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