If your LottoMonkey app is not scanning tickets and just goes blank, follow these steps to troubleshoot and resolve the issue:

1. Restart the App
Close the LottoMonkey app completely. On Windows, right-click the app in the taskbar and select "Close window" or use the "Alt + F4" shortcut. Reopen the app and attempt to scan again.

2. Check Internet Connection
Ensure you have a stable internet connection. Try turning off WiFi and then reconnecting, or switch to mobile data if applicable. A weak or unstable connection can cause the app to malfunction.

3. Force Stop the App
Go to your device settings, find the LottoMonkey app under 'Apps', and select the option to "Force Stop." After doing this, reopen the app to see if the scanning function works.

4. Update the App
Make sure that you are using the latest version of the LottoMonkey app. Open the App Store or Google Play Store, search for LottoMonkey, and check for any available updates.

5. Clear Cache (if applicable)
If you are using an Android device, clear the app cache. Go to Settings > Apps > LottoMonkey > Storage > Clear Cache. This step can often resolve unexpected app behavior.

6. Check Camera Permissions
Ensure the LottoMonkey app has permission to access your camera. Go to Settings > Apps > LottoMonkey > Permissions and ensure that Camera is enabled.

7. Alternative Scanning Method
If the app persists in showing a blank screen while scanning, try using your device's built-in camera app or another QR/barcode scanner app to see if the issue lies specifically with the LottoMonkey app.

8. Test in a Different Environment
Sometimes poor lighting or glare can affect scanning. Try scanning your ticket in a well-lit area or adjusting the angle of the ticket when scanning.

9. Contact Support
If none of the above steps resolve the issue, consider reaching out to LottoMonkey support or checking their official social media pages, as they may provide updated information or assistance related to known issues.

By following these steps, you should be able to troubleshoot the issue effectively. For further advice shared by users experiencing similar issues, you can check this discussion - learn more - learn more.