Hi there! I understand that your ID verification process on the PrizePicks app seems to be stuck on "verifying" indefinitely. Let's work through this together to get it sorted out.

To start, could you tell me if you’re using the PrizePicks app or accessing it through a web browser on your Windows 10 device? Also, have you tried any steps so far, like closing and reopening the app or restarting your device?

In the meantime, here are some initial steps to try:

1. Check Internet Connection: A weak or unstable connection might cause this issue. Since you are on Windows 10 using WebKit, please ensure you have a stable Wi-Fi or wired internet connection.

2. Restart the App or Browser: Close the PrizePicks app completely or close the browser window and reopen it to refresh the session.

3. Clear Cache and Cookies: If you're using a browser, clearing cache and cookies can help resolve loading issues.
- On your browser, go to settings > Privacy and Clear Browsing Data > Select 'Cached images and files' and 'Cookies and other site data' > Clear data.

4. Try a Different Browser or Switch to App: Sometimes issues could be browser-specific. If you’re using a browser now, try the PrizePicks app or another browser.

5. Update the App/Browser: Make sure your PrizePicks app or browser is running the latest version.

If these don’t help, please let me know if any error messages appear, or if you notice if the verification process started properly by uploading your ID, or if it just gets stuck immediately. That way, I can help guide you through further troubleshooting.

Are you satisfied with these suggestions so far?

on the app it sais verifying indefinitely on the website it ignores me completely

Thanks for the details! Since on the app it gets stuck on "verifying" and on the website it seems unresponsive, it sounds like it could be either a connectivity issue or a problem processing your ID data on their end.

Here are some targeted steps to try next:

1. Check your ID Upload Quality: Make sure the photos of your government-issued ID and selfie (if required) are clear, well-lit, show all corners, and have no glare or reflections. Sometimes blurry or incomplete images can cause verification to hang.

2. Use the Official PrizePicks App on Your Device: Since you're on Windows 10 and using WebKit (browser), the experience may vary. If possible, use the official PrizePicks app on a smartphone for ID verification. The app is typically optimized for this process.

3. Review the Verification Guidelines: PrizePicks’ help center states you only need your smartphone and a valid government-issued ID like a driver's license or passport to complete verification. Following their instructions carefully may prevent hangs1.

4. Wait and Retry: Sometimes verification systems experience temporary delays. Waiting a bit (like 10-15 minutes) before retrying can help.

5. Try a Different Internet Connection: If possible, switch from Wi-Fi to a mobile network or vice versa to rule out network-related issues causing the hang.

6. Update or Reinstall the App: If you are using the app, ensure it’s the latest version. Try uninstalling and reinstalling the app.

If after trying these the problem remains, it may be best to reach out directly to PrizePicks support at [email protected] with screenshots or details about your attempts. They can check if there’s an internal hold or issue with your account verification.

Would you like me to guide you through checking your ID photos or app version next? Or do you want help drafting the support email? Let me know!