Hi there! I understand that your Willow app on Roku is stuck on a loading circle and won’t move past that. Let’s get that sorted out step by step.

First, could you tell me if you’ve already tried any of these common quick fixes?
- Restarting the Roku device.
- Checking your internet connection to make sure it’s stable.
- Closing and reopening the Willow app.
- Updating Roku’s system software (Settings > System > System update).

If you haven't tried these yet, I recommend starting there. Here’s a simple checklist to follow:

1. Restart your Roku: Go to Settings > System > Power > System restart, or just unplug the Roku from power, wait 30 seconds, and plug it back in.
2. Check your internet connection: Make sure your Roku has a strong Wi-Fi connection. You can test by opening another app or streaming a channel you use often.
3. Update the Roku system: Navigate to Settings > System > System update to ensure you’re on the latest firmware.
4. Remove and reinstall the Willow app: From the Roku main screen, highlight the Willow app, press the * key on your remote, select Remove channel, then go to the Channel Store to add it back.

If after doing these the app still just spins in the circle, there could be an issue with your Roku device's cache or memory. In that case, a factory reset might help, but that’s a last resort because it removes all your downloaded channels and preferences.

Additionally, some users have found that clicking into the password field twice on the Willow app login screen finally activates the login process if it seems stuck1.

Could you please let me know which of these steps you’ve already tried and how your Roku model responds? That way, I can guide you further or help escalate if needed.

did all of the above and it made no difference

Thanks for letting me know that the initial troubleshooting steps didn’t help with your Willow app issue on Roku. Since the app continues to show a loading circle with no progress after restarts, updates, and reinstalling, let’s try some more advanced steps.

Here’s what I suggest next:

1. Check if there is a Willow app or service outage: Sometimes app servers have issues that cause loading problems. You can check official Willow social media or support pages for any announcements. Unfortunately, I don’t see clear outage info, so keeping an eye on their status is a good idea.

2. Try a different device if possible: If you have another streaming device or even a mobile device, try logging into the Willow app there to see if it works. This helps isolate if the problem is Roku-specific.

3. Clear Roku cache manually: There isn’t a direct menu option for this, but you can do a forced cache clear by pressing these buttons on your Roku remote, in sequence, fairly quickly:
- Home (5 times)
- Up (once)
- Rewind (2 times)
- Fast Forward (2 times)

The Roku screen will go blank and then return, indicating cache cleared. After that, try opening the Willow app again.

4. Check your Roku OS version specifically: You mentioned Linux but no Roku version. Make sure your Roku firmware is fully updated to the latest release. Older Roku models or outdated OS versions can cause app compatibility problems.

5. Contact Willow support: Since the problem persists despite standard troubleshooting, contacting Willow’s support might be necessary. You can reach them at [email protected] with details about your Roku model, OS version, and the issue description.

If you want, I can guide you through any of these steps in more detail.

Are you comfortable trying the Roku cache clear step now or checking on another device? Let me know!