[Willow] While watching it's stopping

V
Venkata Sai Teja Avala
2 months ago In Willow
While watching it's stopping

Comments

user
avatar
604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

View Profile
2 months ago

Hi there! I understand you're having an issue where the Willow app stops while you're watching a video. To help you better, could you please let me know a bit more about the problem?

- Does the video stop and buffer, freeze, or does the app itself crash or close?
- Is this happening with all videos or just specific ones?
- Have you noticed if this happens more when your internet is slower or inconsistent?
- Have you tried any steps so far to fix it?

This info will help me guide you step-by-step. Meanwhile, here's a basic troubleshooting plan we can start with on your WebKit browser on Android 10:

1. Check Internet Connection: Ensure your internet is stable and has enough speed. You might switch between Wi-Fi and mobile data to test.

2. Clear App Cache and Data: Since you’re using an Android device, clearing the Willow app’s cache can remove corrupted temporary files that might be causing playback issues.
- Go to Settings > Apps > Willow > Storage
- Tap Clear Cache first, then if issues persist, try Clear Data (note this will log you out).

3. Restart Your Device: Sometimes a fresh start clears up minor glitches.

4. Update or Reinstall the App: If your app version is outdated or corrupted, downloading the latest version from the Play Store can help.

5. Try a Different Browser: If watching via a browser, try a different one like Chrome or Firefox to see if playback improves.

If these don’t resolve the stopping issue, we can dig deeper into advanced settings or check if there are known server or app issues impacting playback. Please share your experience with these steps or any details you can provide!

Are you comfortable trying these?

Leave a comment