Try these steps to fix the Willow app crashing and freezing controls on your Samsung TV:

1. Update TV Software
Go to Settings > Support > Software Update. Install any available updates to ensure compatibility.

2. Reinstall Willow App
Navigate to the apps section, select the Willow app, and choose "Reinstall" to refresh the app installation.

3. Reset Smart Hub
If reinstalling doesn’t help, reset the Smart Hub in your TV settings to fix app-related issues.

4. Cold Boot the TV
Turn off the TV, unplug it for about a minute, then plug it back in and turn it on.

5. Restart the TV
Hold the Power button on the remote until the Samsung logo appears, letting the TV restart completely.

If the problem persists after these steps, contacting Samsung support is recommended1234.